16 Handles is a dessert shop offering a rotating menu of Artisan frozen yogurt, ice cream, vegan soft serve, and other treats plus an endless toppings bar.
Several customers reported that the frozen yogurt was icy, not creamy, and some flavors tasted off or spoiled.
Cleanliness
Multiple reviews highlighted concerns about the cleanliness of the store, with reports of dirty machines and sticky floors.
Customer Service
There were numerous complaints about unfriendly or unprofessional staff, with some customers feeling ignored or disrespected.
Pricing
Many customers found the prices to be excessively high for the quality of the products offered.
Flavor Variety
While some customers appreciated the variety of flavors and toppings, others noted that many flavors were often out of stock.
EW
Eddie Wunderlich
Nov 21, 2025
5.0
Okay Fro YO! Perfect snack for a stroll through chelsea! Frozen yogurt is a great dessert substitution instead of heavy ice cream or gelato. Personally I love their mint chocolate chip and peanut butter fro yo with car-rob chips.
JH
joeiry hernandez
Oct 11, 2025
5.0
I love this place
NP
Newmark Digital Presentations
Oct 9, 2025
5.0
superior frozen yogurt shop for non-dairy options and amazing toppings.
KC
Kyle Caesar
Sep 4, 2025
5.0
Ice cream and Yogurt are both tasty, it has lactose free options also and great toppings
FN
F Nadira
Apr 20, 2023
5.0
Well priced but try to go earlier on in the day as several flavors were not available, despite this, great alternatives.