Dunkin'

Reviews

• AW

  Angela Wu-Martin

  6 days ago
  1.0
  rude barista continuously kept messing up the drink order even though it was VERY simple. ended up leaving with the wrong order and the drink tasted bad. Meanwhile, they let people panhandle inside the store, a man kept aggressively asking me for money while I was trying to take my order. DO NOT come to this dunkin.
• TW

  Tess Wells

  Apr 4, 2026
  1.0
  they ran out of what i ordered, which is perfectly fine, so instead of getting something different, i asked to just cancel. they told me they couldn't refund me and that i had to call. i called, and the phone agent told me someone would be in touch. they never contacted me. i haven't received a refund.
• CC

  Chris

  Mar 23, 2026
  2.0
  i dont know when or why this shift happened, but Dunkin' is now wickedly more expensive than Starbucks for a black cold brew. A cold brew at Starbucks, just a block east, is always the same amount of liquid because they pour the liquid and then the ice, resulting in a consistent ice to cold brew ratio. At Dunkin', they are notorious with filling the cup to the brim (or just about) with ice, leaving about half the liquid you'd expect. The "solve" for this, historically, was to request light ice. HOWEVER, THEY NOW AD A SURCHARGE when you ask for less ice?? It's like $.45 or $.65 on top of the base drink, which is already more than the size at Starbucks. (For reference, I'm comparing a venti to a medium). Cold brew specifically, Dunkin' used to be the cheapest chain option, starbucks was slightly more expensive (but their atmosphere is more coffee shop than Dunkin's elevated 7/11 atmosphere, as most Dunkin's in the city do not have the more upscale seating found elsewhere), and then independent coffee shops most expensive. I don't know who Dunkin thinks they are, charging more than Starbucks despite cheaper rent, little to no seating, and their branding targeting blue collar/low maintenance Americans. Coming from Boston, this is an abomination, and I will never again step foot in this location (unless it's late/super early, they are 24/7 so I do appreciate that). PS. Service is wickedly slow even when I'm the only one inside, so plan to catch the next train.
• NR

  Nay Rose

  Mar 19, 2026
  2.0
  so i paid 6$ for a protein refresher he tried to sneak and get me regular milk after I told him I can’t have that but it’s a protein refresher why try to give me regular milk he didn’t wanna Show me what milk he used because I saw that there was no protein milk so I asked for a refund because why would you make me pay for a protein refresher if you guys don’t have protein milk he told me no I told him get the manager. the barista had an attitude and the manager told me i can get anything else, but they gave me a refund because I couldn’t have anything else.
• GR

  Gabriela Rosado

  Mar 11, 2026
  3.0
  For a coffee shop where all one has to do is press a button to get syrups, sugar, milk, coffee in a cup, they sure do take a long while doing so. No hairnets for some workers, phones out every 20 seconds. Yet it’s URGENT that a customer comes and grabs their donut for a name that isn’t theirs. What sense does it make it ask me for my name then not even pronounce it right AND THEN get angry at me for not grabbing my donut? To top it off, straws are by request, which is fine in NYC I suppose. But this isn’t Starbucks where I can just sip through the lid without one. And to ask for a straw you need the whole community to gather together and get it. And when they do hand it to you, that stank attitude comes out again. 3 stars because Dunkin is ol’ reliable (nobody else has a butter pecan as good), I guess. But holy cow, Dunkin needs to figure out their employment situation in NYC cause there is no way every store is run by rude, incompetent workers who can’t even follow basic health regulations. Inconsistent coffees. Consistent incompetency.

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