Dunkin'

Reviews

• CK

  Cortney Key

  Apr 5, 2026
  1.0
  This place is painfully slow. There’s absolutely no sense of urgency, and in NYC, that’s unacceptable; especially for something as simple as coffee and donuts. The space is already too small to justify moving at this pace. With such limited room, you’d expect efficiency and flow, but instead it feels disorganized and stagnant. The line builds, nothing moves, and no one seems concerned about it. I’ve worked in customer service for years, and being this slow simply doesn’t fly; especially in a city that runs on speed. A “chill” vibe is not an excuse for inefficiency. People come in expecting quick service, not to stand around wondering what’s going on behind the counter. New York runs on Dunkin’ Donuts energy; fast, direct, and consistent. This place is the complete opposite.
• TW

  thomas wilson

  Feb 28, 2026
  1.0
  it’s 6:57PM and the operating hours says—y’all are open until 8PM but the light are off some of gates are already down. It’s bad enough pretty much all of staff. Don’t move with an urgency. This is a transit location. Y’all are completely missing the mark on. How y’all operate your business
• UN

  User Name

  Dec 15, 2025
  5.0
  This is busy area (with all different kind of people), so sometimes it’s a long wait, but they handle it well. This is a good location. Just order from the app to save time.
• SS

  Salsasiren

  Nov 7, 2025
  1.0
  Today on 11/7/25 at 8:15 a.m. I went in to order a coffee. I did not know they had 2 lines one for online pick up and 1 at the cashier since the pickup hub is to the far right. Keep in mind this is a small spot. Mind you there were not too many people and they were all lined up by the counter, no employee was by the cashier and no signs indicating. I waited my turn, others arrived behind me. When I went to place my order the employee says you have to wait a moment. I thought she said I have to walk over to the cash register. So I said ok, as I walk over she takes the order of the individual at the cashier. I said but wait I was already here. She said yes, but like I said there's a line at the cash register for orders that are not made online. She saw I was there before the other 4 customers. She didn't say excuse me she was here first I'll take your order next. Nope told me to wait online. Guess that was a sign to never come here again and I won't.
• CC

  Candy

  Oct 22, 2025
  1.0
  I don’t know what’s happening in this location but the ladies working there have zero customer service. One time went asked for the meal said iced coffee she gave hot coffee, I told her I never said hot coffee she looked at me with actitud and said yes you told me hot coffee. 3 days ago I go again to get same thing the cashier take my order processed to take orders customers ordered give their coffee first I’m here waiting for my coffee I asked about it look at me like if I were bothering her. The people on this location have to be retrain asap they have zero customer service. Always on their phones with loud music. I’m stopping getting my coffee here for sure

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