MO Lounge

Reviews

• DJ

  David Janusz

  3 days ago
  5.0
  Took my family to The Lounge at Mandarin Oriental New York on a crisp fall day, and it instantly became one of our favorite Manhattan memories. We were lucky enough to snag a window table on the 35th floor overlooking Central Park. My kids kept saying, “Are we really this high up? This is so cool!” The service was warm, attentive, and genuinely kind. The food was outstanding with beautiful presentation. The scones were warm and feather-light, the finger sandwiches were generous and fresh, and the pastries were works of art. Yes, it’s a splurge, but every bite and every minute gazing out at that iconic view felt absolutely worth it. We had an unforgettable afternoon, already planning our next visit—maybe for the holiday season when the park is dusted with snow. If you’re looking for a luxurious, joyful afternoon in New York with phenomenal service and a view that will take your breath away, book a table here. You won’t regret it. Highly, highly recommend! We’ll be back soon.
• PS

  Peilin Sun

  Nov 16, 2025
  1.0
  Be aware that they add an 18% service charge to the bill without notifying you.The worst part is that the waiter who saw the bill did not tell us a tips was added. It’s outright dishonest. Make sure to review your check closely and don’t assume everything is disclosed. In my opinion, it’s disappointing and unprofessional for an establishment like Mo Lounge.
• FA

  Finton Allen

  Nov 14, 2025
  1.0
  Reserved a table weeks out and they said the window seats were on a first come basis. We then got there and they said they were reserved but if someone gets up we can take their seat. Many people left and we asked for multiple tables but they wouldn’t give it to us, also laughed when we asked for them. Didn’t get any service for the first ten minutes when we sat down. Clearly because we are younger kids (18 - 21) they didn’t want to waste their good tables on us, disappointed.
• KC

  Kris Castillo

  Nov 9, 2025
  4.0
  I want to preface that my girlfriend and I had a wonderful time here. We went for only the afternoon tea with Champaign and one coffee. Views are amazing, as were the desserts. I think it's a great place for a date. But we had three main issues that, normally, wouldn't matter. But considering the bill was over 400$; the small details matter. Firstly while all the workers were nice, our server did not go through the short list of teas with us. They have a unique selection so I feel at least a quick run through would have been helpful. The Champaign came before anything else and one of the glasses had red jam of sorts on the bottom and water stains on the rim. No compensation for giving us such an obviously dirty glass. Lastly the plates that all the small plates were extremely scratched. And I don't mean a few scratches. They were clearly dinner service plates that were very well used. It made for a very unsightly presentation. If I had to say a negative in the food - the pistachio creampuff was overfilled. So much cream, too little puff. And the black truffle egg had a bit too much truffle taste. Our seat was also in a corner where our view was of a building, rather than the park. That was disappointing. Everything tasted great, the seats were comfy, and server was attentive, but only after we showed them the dirty glass. If the experience were cheaper I wouldn't care about any of these issues. But at the price I paid I feel that the MO Lounge doesn't fully meet the expectation I had for it. Also - we marked the occasion as a birthday (the page specifically asks if it's a birthday) in our reservation but did not receive any acknowledgement at all about it being my girlfriends birthday. Again normally I wouldn't mind, but at the price point and the fact that their page ask, I did expect something special for the occasion. Great for tourist and great for a date, but I don't see a need to visit again. I do want to thank the manager - he replaced our glass and offered to take photos of us as well. He seemed to enjoy his job.
• EC

  E C

  Nov 8, 2025
  1.0
  The service here was disappointing for the price. Afternoon tea is $130 per person, so we expected a relaxed and attentive experience. Instead, our server, Kai, repeatedly came to our table asking if we wanted a to-go box while we were still eating and clearly not finished. It felt rushed and intrusive. Additionally, the check already included an 18% gratuity but this was not labeled anywhere. We unknowingly added an additional tip, and Kai saw the signed receipt with the extra tip and did not disclose that gratuity had already been included. It felt misleading, especially given how quickly we were hurried out. Only afterward did we realize why our $130 tea ended up close to $200 per person. The food itself was just okay, though the view is beautiful. Given the lack of transparency around the included gratuity, I do expect to have the additional tip refunded for our table. Please help resolve this. Thank you

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