Customers frequently reported extremely long wait times at both the drive-thru and counter, often exceeding 20-40 minutes.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor attention to special requests.
Customer Service
Numerous complaints were made about rude or unprofessional staff behavior, particularly from management.
Food Quality
While some customers enjoyed the food, there were consistent reports of food being served cold, improperly prepared, or lacking in portion size.
Cleanliness and Atmosphere
A few reviews praised the cleanliness and atmosphere of the location, but these were overshadowed by negative experiences.
FF
Fharid Floriant
5 days ago
1.0
I am legit confused about how you mess up some fries order. Fries were cold like if they just grabbed them from the freezer. Unacceptable.
RS
Rose S.
Oct 31, 2025
1.0
This taco bell has never given us good service and the food is hardly ever good - meaning the employees don't check the ingredients before serving their customers. The lettuce tasted like it expired, the chips were stale, and they had us waiting for our food for 20 minutes even though we ordered ahead of time and waited 10 minutes before going there. I absolutely do not recommend this place, at least until they make major changes to employee hiring/training, and managing this place.
FZ
Francelia Zepol
Oct 24, 2025
1.0
The girl who serves in the afternoon has no patience... she screams as if she were at the Super Bowl... I just made sure the order was correct.
PM
Pam Murray
Oct 12, 2025
1.0
Went to the drive thru this afternoon.ordered two tacos and a vanilla freeze. One car ahead of us, waited 15 minutes, no movement. Finally went inside, cashier did say sorry, no one in the dining room, no cars at the drive thru. Tacos were stale, maybe sat too long, the drink was no longer a freeze. I get it, it's fast food but this location needs a reboot.
MD
Marie D
Oct 5, 2025
1.0
I have not ordered here in a very long time and I should have never ordered again. I decided to take a chance after work and get the supreme luxe box. What is supposed to be in the box is a beefy layer burrito. There was no beef in my burrito. Instead, they filled the 5 beefy layer burrito with refried beans instead of beef. I don't know anyone who likes refried beans like that.But i'm not one of them. The last time I've had a beefy layer burrito, there was never 85% refried beans and 15%, beef, cheese and sour cream. I don't know what's going on at this location. But I know I didn't deserve that. I will continue to stay away from this location all over again.
What are the general operating hours of Taco Bell at 376 Windsor Highway, New Windsor?
Taco Bell is open from 8:00 AM to midnight Monday, Tuesday, Sunday; 10:00 AM to midnight Wednesday; and 8:00 AM to 1:00 AM Thursday through Saturday.
Does this Taco Bell location offer drive-through service, and what are its hours?
Yes, the drive-through is available with hours matching the main restaurant: 8:00 AM to midnight Monday, Tuesday, Sunday; 10:00 AM to midnight Wednesday; and 8:00 AM to 1:00 AM Thursday through Saturday.
What payment methods are accepted at Taco Bell in New Windsor?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Can I order food online from this Taco Bell location?
Yes, you can order online to skip the line. Visit their website at https://www.tacobell.com/food?store=037085 for orders.
Does this Taco Bell offer dine-in, takeout, delivery, and drive-through options?
Yes, this location serves dine-in, takeout, delivery, and has a drive-through service available.
Where is Taco Bell located in New Windsor?
It is located at 376 Windsor Highway, New Windsor, NY 12553, USA.
Are there other fast food restaurants near Taco Bell at 376 Windsor Highway?
Yes, Burger King is a nearby fast food option where you can enjoy burgers and quick meals.
What dining options are near Taco Bell if I'm looking for Asian cuisine?
Nearby Asian dining includes Osaka, Chopstick Asian Bistro, and QQ Asian Bistro, offering sushi and other Asian dishes to enjoy before or after your Taco Bell visit.
What other services can I find close to Taco Bell on Windsor Highway?
Close by you'll find Windsor Dental Center and New Windsor Dental for dental care, and Lee Nails and Hairarts for beauty salon services.
How can nearby businesses like Burger King and Taco Bell complement each other for customers in New Windsor?
If you're craving different fast food styles, you can visit Taco Bell for Mexican fare and Burger King for burgers, both conveniently close to one another on Windsor Highway, offering variety without long travel times.