McDonald's

3.9
948 reviews
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Business Details

2639 Route 32, New Windsor, NY
12553, United States
(845) 347-8231
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2639 Route 32, New Windsor, NY
12553, United States

Hours

Reviews

3.9
948 reviews
5 stars
446
4 stars
211
3 stars
141
2 stars
37
1 star
113

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers praised the friendly and professional staff, particularly highlighting individual employees for their exceptional service.

Order Accuracy

Numerous reviews indicated issues with incorrect orders, including missing items and wrong food being served.

Speed of Service

Customers frequently mentioned slow service, especially in the drive-thru, with some expressing frustration over long wait times.

Cleanliness

The location was noted for being clean and well-maintained, contributing positively to the overall dining experience.

Food Quality

Feedback on food quality was mixed, with some customers enjoying fresh and hot meals while others reported issues with old or poorly prepared food.
  • BM
    Brianna Mann
    5 days ago
    1.0
    Literally the worst McDonalds I have ever been too. Workers charge you for sauce than refuse to give you so said sauce. On top of that the management team is utterly useless never met a more incompetent staff anywhere else. Refused to refund me for an order that they messed up and I couldn’t eat. They demanded that the only soulless for me to drive all the way back out there so they can see if it is refunded. Seems like they need to learn how to do there job and actually listen to what customers ask for.
  • DV
    damian j velez
    Jan 4, 2026
    1.0
    Nowadays I don't go to any McDonald's because poor service high prices/shrinkflation (smaller portions) and disgusting restrooms. Don't even deserve 1 star.
  • JN
    Jon Nadler
    Dec 30, 2025
    5.0
    Cleanest McD I’ve ever been in. Everyone pleasant.
  • TW
    theresa williams
    Dec 11, 2025
    1.0
    They’ve been advertising the Grinch for two weeks now and every time I go, they don’t have it I get different stories from different employees
  • JY
    Jen Yao
    Dec 6, 2025
    5.0
    McDonald's isn't exactly known for high quality customer service like Chik-fil-A, for example, but this location stands out, big time. It's clear the management has done a great job in training their teams to work well together.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in New Windsor, NY?

McDonald's in New Windsor, NY is open 24 hours every day of the week.

Does this McDonald's location offer delivery services?

Yes, this McDonald's offers delivery, including same day and no-contact delivery options.