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Dunkin' Zero
Brand Certified

Dunkin'

3.3
(413 reviews)

Business Details

(518) 772-2582
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve New Windsor, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1053 Little Britain Rd, New Windsor, NY
12553, United States

Hours

Reviews

3.3
413 reviews
5 stars
154
4 stars
66
3 stars
52
2 stars
26
1 star
115

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect items being served.

Service Speed

Customers consistently noted slow service, particularly during busy times, with long wait times reported in both drive-thru and in-store.

Staff Friendliness

While some reviews highlighted friendly and pleasant staff, others reported rude behavior and poor customer service experiences.

Product Quality

Several customers expressed dissatisfaction with the quality of food and drinks, mentioning issues like cold items and poorly made coffee.

Cleanliness

Some reviews praised the cleanliness of the store, while others pointed out issues with the bathrooms and overall maintenance.
  • TG
    ted goodwalt
    5 days ago
    1.0
    I had a very disappointing experience at this Dunkin’ location. I went in, placed my coffee order, and stood there waiting for almost 10 minutes while employees walked back and forth behind the counter. No one acknowledged the delay or gave any update on my order. What really bothered me was when someone who appeared to be a friend of the staff walked in after me and was helped immediately. It honestly felt like they were prioritized over paying customers. I’m pretty sure they were even handed the coffee that was supposed to be mine. Customer service should be consistent and fair for everyone. I understand places get busy, but ignoring customers and serving friends first is unprofessional. Very frustrating experience.
  • SZ
    Sabrina Z
    6 days ago
    1.0
    I am consistently ordering from this location and this is not the first time they have messed up my order but nothing is ever done about it. This time I ordered 2 drinks and 1 order of food, when the delivery got to me there was only one drink and the food. My driver told me that he told the person that gave him my order that there was a drink missing and he was told that there was not and was given attitude. From my past experience with this store I am inclined to believe the driver. In the past I have had orders brought to me that are incorrect or drinks that taste like dirty water. It is very frustrating because this is the closest location to me and I can't choose a different location to order from.
  • AV
    amy verdile
    Feb 6, 2026
    1.0
    This place not only gets my order wrong almost every single time, they take foreeeeeeever and idk what it is but the food is never hot. In fact it’s usually cold when served. The staff really is lovely though so I feel bad even posting this but it’s really the worst place to stop if u need something quick or delicious
  • CM
    Crest Moon
    Nov 6, 2025
    5.0
    Nice staff, friendly, and fast.
  • LM
    Lauren Minnici
    Oct 2, 2025
    1.0
    This is probably the worst Dunkin I’ve ever been to. Being pulled forward for a latte?? I finally learned my lesson. I’ve been told to pull forward for food every single time. This is the first that I’ve been told to pull forward for a simple caramel latte. This is not the place to go to if you’re in a hurry. I regret coming here every time I try to give this location a chance. I simply cannot waste my time with this Dunkin anymore. Lesson learned. It’s been 8 minutes according to my receipt and I’m still waiting in my car for this latte. I had to go inside to to find out that my drink still hadn’t even been made. Never coming here again.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in New Windsor, NY?

Dunkin' in New Windsor, NY, is open daily from 4:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

This information is certified by Dunkin' and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
  • Hours of operation
  • Phone number
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