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McDonald's

3.8
(1237 reviews)

Business Details

720 North Ave, New Rochelle, NY
10801, United States
(914) 636-9223
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • BreakfastAvailable
  • LunchAvailable

Location

McDonald's
720 North Ave, New Rochelle, NY
10801, United States

Hours

Reviews

3.8
1,237 reviews
5 stars
558
4 stars
271
3 stars
205
2 stars
69
1 star
134

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including rude staff, long wait times, and issues with order accuracy.

Food Quality

Many reviews mentioned cold or stale food, particularly fries, and inconsistent quality.

Cleanliness Concerns

Several customers noted cleanliness issues, particularly with restrooms and food preparation areas.

Parking Problems

Numerous complaints about aggressive towing practices in the parking lot, leading to customer frustration.

Pricing Complaints

Customers expressed dissatisfaction with rising prices and charges for items that were previously complimentary.
  • JK
    James Korea
    3 days ago
    2.0
    I found hair in my Big Mac and I couldn’t tell from where it was and I was hesitant to eat it but I respect the staff they were nice . When I went to use the bathroom there was poop on the toilet seat which grossed me out!!
  • WS
    Walt Snider
    Jan 14, 2026
    3.0
    It's good for a McDonald's, but $10 for a breakfast sandwich combo is a bit much.
  • NG
    Norman Garcia
    Dec 28, 2025
    1.0
    The Store manager should remind the shift managers what Mc Donald policy really is ... The night managers are not professionals they always have actituds with customers they are very disrespectful . They forget the MC Donald exists cause of customers We go to spend our money to be respect it and be serve with dignity not with a bad actittide . Please STORE MANAGer remind your nite time shift managers to treat every customer with RESPECT This shift night manager actittude DOES NOT reprsent MC DONALD at all . I have come many time at night specially late at midnight and this little managers think that they owned the Store .
  • WM
    Willie Murray
    Nov 23, 2025
    3.0
    Was waiting at curbside for delivery but the app keep saying they're preparing the food. After about 5 minutes I went in and when I asked about my order the worker pointed to a bag sitting on the counter. When I got it to my car my fries were cold and salty when customized my fries with no salt.
  • RM
    Ray McCarthy
    Nov 20, 2025
    3.0
    This experience might have been an outlier, normally service is excellent, today not at all. The fries were ready but the coffee was not, the cups were not in the right silos, so completing tur order took too long

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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