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McDonald's

3.6
(1714 reviews)

Business Details

270 Main St, New Rochelle, NY
10801, United States
(914) 576-4972
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
270 Main St, New Rochelle, NY
10801, United States

Hours

Reviews

3.6
1,714 reviews
5 stars
665
4 stars
398
3 stars
259
2 stars
126
1 star
266

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service quality, with some praising friendly staff while others experienced rudeness and long wait times.

Food Temperature

Multiple reviews indicated that food was often served cold or not fresh, leading to dissatisfaction.

Cleanliness

While some customers noted that the facility was clean, others reported dirty tables and unsanitary conditions.

Order Accuracy

There were frequent complaints about incorrect orders and missing items, contributing to negative experiences.

Drive-Thru Efficiency

The drive-thru service received mixed reviews, with some praising speed while others noted delays.
  • RM
    Raj Mathews
    6 days ago
    5.0
    Sometimes this place is packed. The employee's are doing their best. Open 24hours which is the greatest advantage of this place.
  • MH
    Michelle Healy
    Feb 16, 2026
    5.0
    I don’t understand where this low average review rating has come from. The fries were crispy fresh hot !!! A rarity from the usual cold floppy you get from most McDonalds. The Big Mac may have been the best one of my life, the sauce-topping ratio was iconic.
  • CL
    Claudia Liman
    Feb 8, 2026
    5.0
    I used to avoid this New Rochelle location due to poor service in the past. Yesterday, out of necessity, I went through the drive-thru and was pleasantly surprised by the service provided by an employee named Felícia. She was extremely polite, professional, and attentive. Because of her, I am considering returning to this location. I hope this level of service continues. Thanks FELÍCIA 🙏
  • TF
    T3ddy Flow
    Feb 1, 2026
    1.0
    I’m very disappointed I had to wait extra time for my order not only that but when it got here the mocha frappe was half whipped cream half mocha very poor customer service I called the store to try to get a eta on my order as well called about 5 times and no one picked up they really need to get it together
  • CP
    Cheito Pagan
    Jan 4, 2026
    3.0
    They have an unethical practice of "bumping tickets" as soon as the order comes in as to appear as if the where able to "push out the order". Trying to beat service time. It's for the GM bonus. I realized this a few times. One time I waited 18-29 for apple pies. Y cause they bumped the ticket and forgot. Smh. If u see this make a review & email Corp. If not u will keep waiting longer than usual.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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