Many customers expressed concerns about high prices and perceived price gouging on various items.
Customer Service
Feedback on customer service was mixed, with some praising friendly staff while others reported rude behavior from cashiers.
Product Variety
The supermarket offers a good selection of Latin and international products, but some customers noted limited options for certain items, particularly meats.
Cleanliness
The store is generally reported as clean and well-organized, contributing positively to the shopping experience.
DP
Dave Peart
Nov 29, 2025
4.0
Local supermarket with good variety of items for quick shopping. A bit higher price for the convenience
DW
Deidre West
Nov 17, 2025
3.0
The beef selection is minimal. While it's ok for packaged items, I will go elsewhere for meat.
DG
Daniel Gamarra
Oct 17, 2025
5.0
Me encanto
AB
A B
Oct 17, 2025
1.0
This visit was really disappointing. Before buying a product imported from Peru, I specifically asked what the return policy was. The lease said 7 days, so I assumed that, like at most supermarkets, I could return it if I didn’t like it after opening or trying it once.
When I went back shortly after purchasing—without even leaving the neighborhood—the manager told me I couldn’t return it and said, “Why would you buy something if you don’t know what it is?” That comment was incredibly rude and unprofessional.
As a manager, you’re supposed to show leadership and respect—not belittle a customer who was trying to give your store’s more culturally diverse offerings a fair chance. It’s especially disappointing to hear something so dismissive and culturally insensitive in a market that thrives on community and inclusivity.
If the owner would like to reach out to me directly to discuss this experience, please provide an email address in response to this review. Otherwise, I’ll take my business elsewhere and stick to Instacart—at least there, customer service takes accountability seriously.
Frequently Asked Questions About CTown Supermarkets
What are the operating hours of CTown Supermarkets in New Rochelle?
CTown Supermarkets is open Monday through Saturday from 7:00 AM to 10:00 PM, and Sunday from 7:00 AM to 9:00 PM.
Where is CTown Supermarkets located?
CTown Supermarkets is located at 538 Main Street, New Rochelle, NY 10801, USA.
What types of payment does CTown Supermarkets accept?
CTown Supermarkets accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does CTown Supermarkets offer delivery or phone order services?
Yes, CTown Supermarkets offers delivery and phone order services for customer convenience.
What services can I find at CTown Supermarkets?
CTown Supermarkets offers grocery shopping, bakery items, deli services, beer sales, Western Union services, delivery, and phone ordering.
Can I find any nearby places to visit before or after shopping at CTown Supermarkets?
Yes, nearby places include Bennys Barber Shop for grooming, Encore E-Sports for arcade gaming, and Champs Boxing Club for fitness and boxing classes.
Are there any nearby dining options close to CTown Supermarkets?
Yes, nearby dining options include KRAVE A New York Eatery, Krave Restaurant offering Caribbean cuisine, and La Esquina Salvadorena restaurant and cafe.
Where can I find beauty and wellness services near CTown Supermarkets?
Nearby beauty and wellness places include Yasthetics and Wellness, Yas I'm Lash'd beauty salon, Sol Beauty Studio, and Zen Shu Luxury Nail & Wellness Lounge.
How can I order groceries online from CTown Supermarkets?
You can order groceries online through Instacart at https://www.instacart.com/store/ctown-supermarkets/storefront for convenient delivery.
Does CTown Supermarkets have a social media presence where I can get updates?
Yes, CTown Supermarkets has a Facebook page at https://www.facebook.com/580064978683994 where you can follow updates and news.