Business Details
About
Mexican Restaurant
Chipotle New Rochelle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.4
242 reviews
5 stars
62
4 stars
15
3 stars
12
2 stars
17
1 star
136
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, long wait times, and understaffing, leading to frustration and dissatisfaction.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about undercooked rice, stale chips, and incorrect orders.
Cleanliness
The restaurant was frequently described as dirty, with overflowing trash and unclean tables, contributing to a negative dining experience.
Management Concerns
Several customers noted a lack of effective management, leading to disorganization and inadequate staffing during busy times.
Positive Staff Interactions
Despite the overall negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
- JDJerson Hernández DiazOct 19, 20251.0Hi, this is my third time at this Chipotle in New Rochelle, and I'll tell you: 1. The service is very bad because the staff gets upset when you're ordering, and if you forget something, it's worse because they give it to you with worse help. 2. The food is super salty and the chips are very, very salty. It's always the same. We need to correct this by training the staff. Mind you, we don't have to fire anyone, but with training and monitoring, it can be achieved. Thank you.
- DBDino BeecherOct 18, 20253.0Good burrito and good pricing. I like the C food and recommend it.
- JRJamie RothenbergSep 13, 20251.0Server gave customer before me extra protein and then skimped on my steak and rushed me in line. Very rude
- CPCD PriceAug 21, 20254.0This place is so much better and the food amazing staff polite.
- NPNicho PillaAug 16, 20255.0FOOD-Personally, this is my favorite fast food chain that there is! The food that is served here is the same that is served at all other branches of the chain, but it is slightly higher quality for whatever reason. SERVICE-Nice people who seem that they love what they do in their jobs. ATMOSPHERE-Very nice and quiet. Very spacious and has a nice and open cieling. However, the tables were slightly dirty, hence one star being deducted from this category. Other than that, I had a very pleasant experience at this branch, and all branches of Chipotle in general! I would definetly reccomend visiting here.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in New Rochelle serve?
Chipotle Mexican Grill in New Rochelle serves customizable Mexican fast-casual food including burritos, bowls, quesadillas, tacos, and salads using responsibly sourced and wholesome ingredients.
Where is Chipotle Mexican Grill located in New Rochelle?
It is located at 77 Quaker Ridge Rd, Suite 113, Westchester, New Rochelle, NY 10804, US.
What are the operating hours of Chipotle Mexican Grill in New Rochelle?
Chipotle is open daily from 10:45 AM to 11:00 PM.
How can I order food from Chipotle Mexican Grill in New Rochelle?
You can order online at https://order.chipotle.com/ or via their Apple app available at https://apps.apple.com/us/app/chipotle/id327228455.
Does Chipotle Mexican Grill offer any rewards or exclusive offers?
Yes, by signing up for Chipotle Rewards, you can receive exclusive offers and earn free food.
How can I contact Chipotle Mexican Grill in New Rochelle?
You can contact them by phone at +1 914-712-6049 or via email at NY.4050.NewRochelle@chipotle.com.
Does Chipotle Mexican Grill in New Rochelle have social media accounts?
Yes, they have accounts on Facebook (https://www.facebook.com/chipotle/), Instagram (@chipotle), Twitter (@ChipotleTweets), YouTube (https://www.youtube.com/chipotle), LinkedIn, and Pinterest.
What nearby restaurants can I visit around Chipotle Mexican Grill in New Rochelle?
Nearby restaurants include Gourmet Noodles (Chinese/Asian cuisine), Cosi (coffee and sandwiches), Karuta (Japanese restaurant), and Da Giorgio (Italian cuisine).
Are there any medical facilities close to Chipotle Mexican Grill in New Rochelle?
Yes, nearby medical facilities include new rochelle endodontics, Northwell Health-GoHealth Urgent Care, Northridge Medical Associates, KETA Medical Center, and Dr. Sal Longo dental and medical services.
What nearby places are good for a fitness session before or after dining at Chipotle?
Nearby fitness centers include Club Pilates and Rumble Boxing, both offering Pilates and boxing classes.