Stop & Shop

4.3
2611 reviews

About

Grocery Store
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.

Location

Stop & Shop
653 Hillside Avenue, New Hyde Park, NY
11040, United States

Hours

Reviews

4.3
2,611 reviews
5 stars
1,473
4 stars
726
3 stars
216
2 stars
76
1 star
120

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant number of negative experiences with customer service, including rudeness and lack of assistance from staff.

Cleanliness

While many customers appreciate the cleanliness of the store, there are consistent complaints about the condition of the bathrooms.

Product Availability

Customers generally find the store well-stocked, but there are frequent mentions of items being unavailable, especially during peak hours.

Parking Issues

The parking lot is described as chaotic and disorganized, with complaints about the lack of designated cart return areas.

Checkout Experience

Many reviews highlight long wait times at checkout and issues with self-checkout systems, indicating a need for better staffing and efficiency.
  • JT
    Joyce T
    4 days ago
    1.0
    They need to fix the phone service at this place. Never loads the app because of the service! Its extremely annoying especially if youre doing instacart at this location. Otherwise this location is primo. Clean and organized. The app helps me find things faster since it tells me which aisle each item is. SO PLEASE FIX THE ISSUE
  • KK
    Kitty Kat
    Nov 9, 2025
    3.0
    I am making chicken fettuccine for dinner and went to get the sauce, cheese, fresh herbs and pasta. I went to my halal meat market to get the chicken. Here is a photo of my Chicken Fettuccine with broccoli. I made a big pot yesterday and it's almost gone. It was good I recommend you all make some or wait until Christmas if you celebrate or just wait until the holidays. I normally make this on Christmas day. This is my Christmas Pasta.
  • PL
    P.M. Lee
    Oct 21, 2025
    5.0
    This Stop & Shop has been a wonderful place for us since we've moved here in early 2000's. Over the years, I have experienced S&S become an even better shopping experience! Things that make this S&S an overall winner are the clean shelves, spills and breakage are quickly taken of, refrigeration, freezer, outside signage, re-paved parking lot (HUGE lot BTW), small and large shopping carts, plethora of fresh fruits and vegetables, florist section, and there is cashier checkout or self checkout. Outside, there is recycling machines for bottles and cans. Once you get your receipt, you can redeem them for cash at the customer service desk. Not only for redeeming the receipts, but customer service will help with other possible issues. One thing I do miss is Marty. I enjoyed seeing Marty patrolling the aisles. However, the S&S employees are on top of any spills etc. This S&S is spic and span clean! Thank you S&S for being our neighborhood supermarket!!
  • VV
    Vinny
    Oct 1, 2025
    4.0
    Like that they have enough self checkout lines
  • JS
    Jane S
    Sep 26, 2025
    1.0
    This Stop & Shop is not loyal to their employees Jane S

Frequently Asked Questions About Stop & Shop

What services does Stop & Shop offer for grocery shopping?

Stop & Shop offers in-store shopping, online ordering for delivery or pickup, and participates in the GO Rewards loyalty program for personalized offers and points.

What are the operating hours of Stop & Shop in New Hyde Park, NY?

Stop & Shop is open from 6:00 AM to midnight from Monday to Saturday, and from 6:00 AM to 11:00 PM on Sunday.