Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Nelly and Irene received numerous praises for their friendly, attentive, and accommodating service, creating a welcoming atmosphere for customers.
Food Quality
While many customers enjoyed the burgers and fries, there were complaints about inconsistent food quality, including issues with soggy fries and poorly assembled burgers.
Cleanliness
The restaurant was frequently noted for its cleanliness, contributing positively to the overall dining experience.
Speed of Service
Service speed varied, with some customers experiencing quick service while others reported long wait times, especially during busy periods.
Staff Attitude
Overall, staff were described as friendly and helpful, enhancing the dining experience despite some isolated negative interactions.
DM
D Man
Nov 17, 2025
5.0
Nice and spacious location. Casual and comfortable atmosphere. Clean. Irene was a pleasant server. Great smoked brisket. Nice fries.
SG
Shazard Grant
Nov 14, 2025
5.0
Nelly was very attentive to my order modifications and staff seems very happy to work here . It reflects in the food. Will be visiting again
HP
Hector Prieto
Nov 10, 2025
5.0
Irene did an amazing job with providing excellent customer service!! Will be coming back again soon!
AN
Abraham Salih (NecroSnipe)
Nov 10, 2025
5.0
Irene was extremely friendly and helpful.
Order was placed and food was brought out quickly, and I was able to use my first responder discount. A good experience overall.
EC
Elena Chekanovsky
Nov 7, 2025
5.0
Great quick place to get a burger. Was there for lunch (12:30ish). Place was clean, the Jalapeño single and the chicken sandwich were good. The tater tots were amazing tho. Definitely try the tots. Service was quick, place and bathrooms clean. What else do you need from a quick burger joint???
What type of restaurant is Smashburger in New Hyde Park?
Smashburger is a fast-casual burger restaurant offering smashed-to-order burgers, chicken sandwiches, salads, sides, and handspun Haagen-Dazs® milkshakes made with fresh, premium ingredients.
What are Smashburger's hours of operation?
Smashburger is open daily from 10:30 AM to 10:00 PM for dine-in. Delivery hours are from 11:00 AM to 9:30 PM every day.
Does Smashburger in New Hyde Park offer delivery and takeout?
Yes, Smashburger offers both delivery and takeout options for your convenience.
Can I order Smashburger food online or via an app?
Yes, you can order Smashburger online through their website or via the Smashburger app available on the Apple App Store.
Does Smashburger accommodate special dietary preferences?
Yes, Smashburger serves vegetarian options and offers a children's menu, catering to various dietary needs.
Is Smashburger wheelchair accessible?
Yes, Smashburger has wheelchair accessible entrances, parking, seating, and restrooms to accommodate all guests.
Does Smashburger serve alcoholic beverages?
Yes, Smashburger serves beer and alcohol on site but does not offer cocktails, wine, or happy hour specials.
Are there any nearby restaurants to Smashburger for different cuisine options?
Yes, nearby you can find Win Hou, a Chinese and Asian restaurant, and Chopt Creative Salad Co., which offers vegetarian salad options, perfect for variety in dining.
What nearby places could I visit before or after dining at Smashburger?
You can visit Zion Lion, an arts and crafts venue, or enjoy a workout session at StretchLab gym, both located close to Smashburger.
Are there nearby amenities useful for visitors to Smashburger?
Yes, nearby amenities include Banfield Pet Hospital and PetSmart for pet care needs, as well as several credit unions like Nassau Educators Federal Credit Union and Jovia Financial Credit Union for banking.