Smashburger

4.4
1798 reviews

About

Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Smashburger
1608 Marcus Ave., New Hyde Park, NY
11040, United States

Hours

Reviews

4.4
1,773 reviews
5 stars
1,197
4 stars
333
3 stars
124
2 stars
41
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Nelly and Irene received numerous praises for their friendly, attentive, and accommodating service, creating a welcoming atmosphere for customers.

Food Quality

While many customers enjoyed the burgers and fries, there were complaints about inconsistent food quality, including issues with soggy fries and poorly assembled burgers.

Cleanliness

The restaurant was frequently noted for its cleanliness, contributing positively to the overall dining experience.

Speed of Service

Service speed varied, with some customers experiencing quick service while others reported long wait times, especially during busy periods.

Staff Attitude

Overall, staff were described as friendly and helpful, enhancing the dining experience despite some isolated negative interactions.
  • DM
    D Man
    Nov 17, 2025
    5.0
    Nice and spacious location. Casual and comfortable atmosphere. Clean. Irene was a pleasant server. Great smoked brisket. Nice fries.
  • SG
    Shazard Grant
    Nov 14, 2025
    5.0
    Nelly was very attentive to my order modifications and staff seems very happy to work here . It reflects in the food. Will be visiting again
  • HP
    Hector Prieto
    Nov 10, 2025
    5.0
    Irene did an amazing job with providing excellent customer service!! Will be coming back again soon!
  • AN
    Abraham Salih (NecroSnipe)
    Nov 10, 2025
    5.0
    Irene was extremely friendly and helpful. Order was placed and food was brought out quickly, and I was able to use my first responder discount. A good experience overall.
  • EC
    Elena Chekanovsky
    Nov 7, 2025
    5.0
    Great quick place to get a burger. Was there for lunch (12:30ish). Place was clean, the Jalapeño single and the chicken sandwich were good. The tater tots were amazing tho. Definitely try the tots. Service was quick, place and bathrooms clean. What else do you need from a quick burger joint???

Frequently Asked Questions About Smashburger

What type of restaurant is Smashburger in New Hyde Park?

Smashburger is a fast-casual burger restaurant offering smashed-to-order burgers, chicken sandwiches, salads, sides, and handspun Haagen-Dazs® milkshakes made with fresh, premium ingredients.

What are Smashburger's hours of operation?

Smashburger is open daily from 10:30 AM to 10:00 PM for dine-in. Delivery hours are from 11:00 AM to 9:30 PM every day.