Chipotle Mexican Grill

3.6
936 reviews
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About

Mexican Restaurant
Chipotle Lake Success is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2335 New Hyde Park Rd, New Hyde Park, NY
11040, United States

Hours

Reviews

3.6
936 reviews
5 stars
384
4 stars
231
3 stars
93
2 stars
45
1 star
183

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables and food prep areas.

Service Quality

Customers frequently reported rude and inattentive staff, with many feeling ignored or rushed during their orders.

Portion Sizes

Numerous complaints about small portion sizes and inconsistent ingredient availability, leading to dissatisfaction with value for money.

Food Quality

Several reviews mentioned issues with food freshness, including cold food and poorly cooked ingredients.

Management Issues

Customers noted a lack of effective management, with recurring problems such as running out of ingredients and poor staff training.
  • NS
    neha sethi
    2 days ago
    1.0
    Definitely one of the worst locations of chipotle. The lady literally cursed at me for reminding her about the sauce she didn’t put. I walked in at 9:30 and everything already was empty and filthy. Looked like they were about to close. I will return to this location again!
  • AB
    A.J. Branca
    Nov 10, 2025
    5.0
    You need a new work staff rude I wont go back and your serving portions keep getting less and less w the cost rising is obserd! But I would go back if your employee ms weren't so rude
  • CM
    Claudia Massey
    Nov 8, 2025
    4.0
    Great food at affordable cost
  • AA
    Asif
    Oct 2, 2025
    1.0
    Poorly managed location. Consistently running out of ingredients. Noting it as it has happens very frequently. Sometimes several hours before closing time. A competent manager would research data to adjust to demand of the location. Worst of all, they will ALWAYS inform you of the missing ingredients AFTER they start making your meal. And then act offended when you cancel your order midway through. Either put up a sign of a missing ingredient at at the begining of the line or train your staff to inform customers before ordering.
  • AL
    Anne La
    Sep 30, 2025
    4.0
    The meat serving sizes are better here. Friendly staff that speaks English. They even gave us half of spoon of beef and half of chicken. I ordered a vegetarian burrito; I just wish that there was more stuff I can put in it. Management should consider to only put chopped red onions, which already exists in the menu but it has tomato. Boiled beets would be a great healthy addition to the menu. Many people can't have seeds, vegetable peel or corn due to diverticulitis which about 50% of people have. Also, some people can't eat tomato due to acid reflux. Management should also consider hot sauce with no seeds in it. It is annoying to keep adding the hot sauce to your burrito, after every bite. So annoying! Or at least allow the workers to have access to the hot sauce bottles you have near the drinking beverages station. Lime and lemon wedges would be great.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in Lake Success offer?

Chipotle offers a customizable menu featuring Mexican cuisine such as burritos, bowls, quesadillas, tacos, and salads.

What are the operating hours of Chipotle Mexican Grill in Lake Success?

Chipotle is open daily from 10:45 AM to 11:00 PM.