Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,076 reviews
5 stars
360
4 stars
246
3 stars
198
2 stars
88
1 star
184
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times in both drive-thru and inside, with some waiting over 30 minutes for their orders.
Food Quality
Many reviews mentioned poor food quality, including burnt burgers, cold fries, and incorrect orders.
Cleanliness
Several customers noted unsanitary conditions, including dirty tables and floors, and a lack of basic supplies like napkins and toilet paper.
Customer Service
There were numerous complaints about rude staff and poor management, with some customers feeling ignored or dismissed.
Management Issues
Feedback indicated that management was often unhelpful or confrontational, contributing to a chaotic atmosphere.
- KSKathryn StJohnNov 2, 20254.0Absolutely terrible on Saturday November 1st. The quarter pounder meat was burnt and so was the bun. It had so much mayo on it , it didn't stay on the bun. Quarter pounder don't have mayo on them, no pickles either. My husband's Big Mac had so much Mac sauce, his sandwich wouldn't stay on the bun. Customer service was terrible.
- AEAngela EvansOct 20, 20252.0Very short staff, extremely long wait!
- RWRyan WheelerOct 18, 20252.0Drive-through is terrible. Waited over 20 minutes.
- TETara EllsworthOct 5, 20251.0Ordered on mobile app but line was much to long. So inside at counter and the manager says no he's not going to get me my food I need to go back out and get in the drive through line. HA! No... so in the end hr tried to change the pickup location from my phone on the app which I couldn't do... neither could he. Got it food and left. Service very poor all the way around, food... its McDonald's, Atmosphere tense and chaotic.
- HAHailey AdsitSep 28, 20251.0Food was discusting. Fries were burnt, the buns for the hamburger and McChickens were burnt couldnt eat them. The manager was giving people the wrong food. When the manager was confronted he was confrontational and stated that we needed to deal with the wait time. People were coming in from the drive through after having to wait 30 minutes. I watched a worker mop the floor with the tip of the mop barely even touching the ground than placed a wet floor sign were it wasn't even cleaned.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 8522 Seneca Turnpike, New Hartford, NY?
McDonald's is open daily from 6:00 AM to 11:00 PM, except on Friday and Saturday when they close at 11:59 PM.
Does this McDonald's location offer drive-thru service, and what are the drive-thru hours?
Yes, this McDonald's has a drive-thru open daily from 6:00 AM to 11:00 PM.
Can I order McDonald's for delivery or pickup from this location?
Yes, McDonald's offers delivery and curbside pickup services, including same day and no-contact options.
How can I place an order for McDonald's online or via mobile app?
You can order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available on Apple App Store and Google Play Store.
What payment methods are accepted at this McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
What types of food and services does McDonald's at this location provide?
They serve a variety of menu options including breakfast, burgers, sandwiches, coffee, ice cream, and frozen yogurt. Services include drive-thru, McDelivery, mobile ordering, mobile offers, gift cards, and WiFi.
Are there other fast food options near this McDonald's location?
Yes, nearby fast food options include Burger King, KFC, and Wendy's, which is helpful if you want to compare menus or try different cuisines.
What nearby amenities can I visit before or after dining at McDonald's at 8522 Seneca Turnpike?
Nearby amenities include Sunoco Gas Station for fueling your vehicle and Hoffman Car Wash for cleaning your car, making it convenient to take care of errands around your meal.
Are there any nearby cafes or restaurants where I can enjoy a different dining experience?
Yes, Carmella's Cafe offers American and Italian cuisine, and Denny's is available for breakfast and brunch nearby.
Is there any nearby entertainment or shopping I can explore when visiting this McDonald's?
Yes, you can visit Books, Art, & More bookstore or explore fashion and shoe stores such as TALBOTS, Claire's, and Payless ShoeSource.