Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 4829 Commercial Drive in New Hartford is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.5
1,006 reviews
5 stars
701
4 stars
208
3 stars
49
2 stars
18
1 star
30
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers consistently praised the burgers and fries for being delicious and fresh, although some noted issues with overcooked fries and inconsistent preparation.
Service Speed
While many reviews highlighted fast service, several customers experienced long wait times for their orders, particularly during busy periods.
Cleanliness
Multiple reviews pointed out that cleanliness was an issue, with dirty tables and condiment areas being a recurring concern.
Pricing
Many customers felt that the prices were high for the food offered, with some expressing dissatisfaction over the value for money.
Staff Friendliness
The staff received positive remarks for being friendly and helpful, although there were some complaints about professionalism and service consistency.
- LJLondon JonesJan 2, 20265.0Music is banging. Workers on fire.
- BMBrandon MarshallDec 28, 20255.0Every time I come here the food is on point and out fast. Great quality food. I’ve never been dissatisfied coming here, thanks for always making a solid meal for me!
- KGKen GraceyDec 9, 20255.0Friendly staff. Great service
- MMMegan MeadDec 6, 20253.0The food is always good but we arrived at opening. (Only 8 minutes ago) Not a single one of the tables has been cleaned. I'm not a germaphobe but for all the tables to not have been cleaned in between closing last night and opening this morning is kind of ridiculous.
- SDSteven DragulskiDec 5, 20255.0The food was great, as expected for Five Guys. If you've been here, you know what to expect and that's exactly what you get. Great food.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 4829 Commercial Drive accept reservations?
No, Five Guys does not accept reservations at this location.
What are the opening hours for Five Guys in New Hartford?
Five Guys is open daily from 11:00 AM to 10:00 PM.
Can I order delivery from Five Guys in New Hartford?
Yes, delivery is available daily from 11:00 AM to 9:30 PM via their online ordering system.
Does Five Guys offer online ordering and mobile apps?
Yes, you can order online through their website and use the Five Guys app available on both the App Store and Google Play Store.
What types of payment does Five Guys accept?
Five Guys accepts payment via American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does Five Guys provide options for customers with gluten sensitivities?
Yes, while buns and some condiments contain gluten, many sandwiches can be ordered without buns using wraps or bowls. Cross-contamination risks exist, so please review their allergen information.
What are some nearby places customers might visit before or after eating at Five Guys?
Nearby places include Metro Mattress for furniture shopping, Nama Let It Go yoga studio for fitness, sweetFrog frozen yoghurt shop for dessert, and Panera Bread cafe and bakery.
Is there a nearby coffee shop I can visit after dining at Five Guys?
Yes, 7 Brew Coffee is located nearby for a caffeine fix following your meal.
What entertainment options are close to Five Guys in New Hartford?
Game Stop, a video game store and arcade, is nearby for customers interested in gaming and entertainment.
Does Five Guys in New Hartford offer seating that is accessible for individuals with disabilities?
Yes, the restaurant has wheelchair accessible entrance, parking, seating, and restrooms to accommodate all guests.