Brand Certified
Five Guys
4.5(1010 reviews)
Certified by Five Guys • Mar 01, 2026
Business Details
4829 Commercial Drive, New Hartford, NY
13413, United States
Certified by Five Guys • Mar 01, 2026
(315) 736-4897
Certified by Five Guys • Mar 01, 2026
https://restaurants.fiveguys.com/4829-commercial-drive
Certified by Five Guys • Mar 01, 2026
About
Certified by Five Guys • Mar 01, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 4829 Commercial Drive in New Hartford is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Mar 01, 2026
Hours
Certified by Five Guys • Mar 01, 2026
Reviews
4.5
1,010 reviews
5 stars
703
4 stars
208
3 stars
50
2 stars
18
1 star
31
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers consistently praised the burgers and fries for being delicious and fresh, although some noted issues with overcooked fries and inconsistent preparation.
Service
While many reviews highlighted friendly and efficient staff, there were complaints about slow service and order inaccuracies.
Cleanliness
Several customers reported that tables and condiment areas were not properly cleaned, impacting their dining experience.
Pricing
Many customers felt the prices were high for the food offered, with some expressing that the value did not meet their expectations.
- HHHaden Hearne4 days ago1.0Showed up late and my mobile order for pickup was still 30 minutes late... idk if its rocket science but definitely not intelligence. Coming from a man who helped managed food trucks, a crew of 2 with 10 sqr foot can do laps around these people
- NMNick MacriFeb 24, 20265.0I went to five guys burgers and fries this afternoon my girlfriend around 2 PM and when we walked in the nice manager lady in the black shirt was one of the nicest women I’ve ever had taken my order out of five guys in my life. She took our order with pleasure and assured us when we cash out she was going to put gloves on and prepare our milkshakes herself! Service with a smile took the food home and it was phenomenal. She even gave me extra Cajun fries spice. This lady deserves all expenses, paid a vacation and five guys corporate!
- TWTodd WalkerFeb 11, 20263.0$100 for 5 people
- WWWearyTravelingManFeb 5, 20265.0Excellent food, friendly staff.
- LJLondon JonesJan 2, 20265.0Music is banging. Workers on fire.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does Five Guys at 4829 Commercial Drive accept reservations?
No, Five Guys does not accept reservations at this location.
What are the opening hours for Five Guys in New Hartford?
Five Guys is open daily from 11:00 AM to 10:00 PM.
Can I order delivery from Five Guys in New Hartford?
Yes, delivery is available daily from 11:00 AM to 9:30 PM via their online ordering system.
Does Five Guys offer online ordering and mobile apps?
Yes, you can order online through their website and use the Five Guys app available on both the App Store and Google Play Store.
What types of payment does Five Guys accept?
Five Guys accepts payment via American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does Five Guys provide options for customers with gluten sensitivities?
Yes, while buns and some condiments contain gluten, many sandwiches can be ordered without buns using wraps or bowls. Cross-contamination risks exist, so please review their allergen information.
What are some nearby places customers might visit before or after eating at Five Guys?
Nearby places include Metro Mattress for furniture shopping, Nama Let It Go yoga studio for fitness, sweetFrog frozen yoghurt shop for dessert, and Panera Bread cafe and bakery.
Is there a nearby coffee shop I can visit after dining at Five Guys?
Yes, 7 Brew Coffee is located nearby for a caffeine fix following your meal.
What entertainment options are close to Five Guys in New Hartford?
Game Stop, a video game store and arcade, is nearby for customers interested in gaming and entertainment.
Does Five Guys in New Hartford offer seating that is accessible for individuals with disabilities?
Yes, the restaurant has wheelchair accessible entrance, parking, seating, and restrooms to accommodate all guests.
Brand Certified Facts from Five Guys
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