Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 4829 Commercial Drive in New Hartford is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.5
998 reviews
5 stars
694
4 stars
208
3 stars
48
2 stars
18
1 star
30
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently praised the burgers and fries for being delicious and fresh, though some noted issues with overcooked fries and inconsistent quality.
Service Speed
There were mixed reviews regarding service speed, with some customers experiencing long wait times while others reported quick and efficient service.
Cleanliness
Several reviews mentioned cleanliness issues, particularly with tables and condiment areas, while others noted that some locations were well-kept.
Pricing
Many customers found the prices to be high for the food offered, with some expressing that the cost did not match their expectations.
Staff Attitude
Customer service was generally described as friendly and helpful, although there were instances of unprofessional behavior noted.
- KMKassie MizOct 18, 20251.0I was told 15 min for my small take out order.. I show up in 20 because they have never had my order ready on time.. it took over 40 minutes for my order to be ready. I walked in, the person at the cash register asked if I had a take out I said yes then walked away and never came back. Now I’m waiting 5 min for someone to even come over so I can pay. THE GIRL WITH GLOVES ON PREPARING THE SANDWHICHES COMES OVER, TAKES MY MONEY & HANDS ME MY CHANGE, NEVER CHANGED GLOVES & GOES BACK TO TOUCHING ALL THE FOOD! What an animal, to do such a thing especially with how dirty money is! Everyone in there waiting for their food was extremely pissed off about how long the food was taking. The guy doing the fries, was throwing an absurd amount of Cajun spice on the fries to the point I couldn’t even eat them. MY DOGS WOULDNT EVEN EAT THE FRIES! New Hartford 5 guys needs completely brand new staff. This place is a very popular but the staff is destroying the business. Not to mention the prices are insane then everyone has to deal with the rest of the BS that is coming along with it. This is getting reported to the health department because handling money then peoples food is NOT OKAY! Do better!
- SGSharon GordonSep 20, 20255.0Great food Great service
- KBKimber BeckSep 19, 20255.0Never had a bad burger here. Was a heavy weed odor in the bathroom and that wasn't pleasant. Staff are super nice and chill.
- EEejk2911Sep 15, 20255.0Juiciest freshest burgers
- SGSharon GordonSep 13, 20255.0The burger was very tasty Made perfect, the way I ordered it.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 4829 Commercial Drive accept reservations?
No, Five Guys does not accept reservations at this location.
What are the opening hours for Five Guys in New Hartford?
Five Guys is open daily from 11:00 AM to 10:00 PM.
Can I order delivery from Five Guys in New Hartford?
Yes, delivery is available daily from 11:00 AM to 9:30 PM via their online ordering system.
Does Five Guys offer online ordering and mobile apps?
Yes, you can order online through their website and use the Five Guys app available on both the App Store and Google Play Store.
What types of payment does Five Guys accept?
Five Guys accepts payment via American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does Five Guys provide options for customers with gluten sensitivities?
Yes, while buns and some condiments contain gluten, many sandwiches can be ordered without buns using wraps or bowls. Cross-contamination risks exist, so please review their allergen information.
What are some nearby places customers might visit before or after eating at Five Guys?
Nearby places include Metro Mattress for furniture shopping, Nama Let It Go yoga studio for fitness, sweetFrog frozen yoghurt shop for dessert, and Panera Bread cafe and bakery.
Is there a nearby coffee shop I can visit after dining at Five Guys?
Yes, 7 Brew Coffee is located nearby for a caffeine fix following your meal.
What entertainment options are close to Five Guys in New Hartford?
Game Stop, a video game store and arcade, is nearby for customers interested in gaming and entertainment.
Does Five Guys in New Hartford offer seating that is accessible for individuals with disabilities?
Yes, the restaurant has wheelchair accessible entrance, parking, seating, and restrooms to accommodate all guests.