Dunkin'

3.9
499 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve New Hartford, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
8471 Seneca Tpke, New Hartford, NY
13413, United States

Hours

Reviews

3.9
499 reviews
5 stars
250
4 stars
100
3 stars
51
2 stars
25
1 star
73

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, long wait times, and incorrect orders, leading to frustration.

Staff Attitude

Mixed feedback on staff behavior; some customers praised friendly service while others experienced rudeness and condescension.

Cleanliness and Maintenance

Several reviews mentioned cleanliness issues and poor maintenance, including a filthy store and a pothole at the entrance.

Order Accuracy

A significant number of customers expressed dissatisfaction with order accuracy, noting that their orders were often wrong.

Busy Location

The location is described as very busy, contributing to long wait times and service delays.
  • RS
    Rose Summer
    Nov 7, 2025
    5.0
    Ppl so kind there, breakfast was yummy. Thank you Their coffee is excellent 👌
  • SJ
    sherri johnson
    Oct 11, 2025
    5.0
    Just wanted to give shout out for Anna. I go to this Duncan frequently. Anna is always friendly, kind and makes my stop for coffee nice. Thank you Anna
  • WP
    Wiver Parkhurst
    Oct 4, 2025
    1.0
    My coffee order is rarely correct. Just an iced coffee with oat milk. It almost always gets regular milk. And almost everytime I go here I want to sit and drink my coffe but the lobby is always closed with 5 people working. Morning, mid day or early evening its nearly impossible to go inside. I don't mind the wrong coffee but we all make mistakes but then you have to way 20-30m in the drive through all over again to maybe get it fixed.
  • NJ
    Nick Jarmak
    Oct 1, 2025
    5.0
    Best Dunkin in the area by far!
  • JD
    Jimmy Dean
    Sep 23, 2025
    1.0
    Absolutely worst dunkin I have ever been to... placed an online order for walkin apparently they dont do walkin orders at 3pm and I guess the customers are just suppose to know that. Placed the order 20 mins before I arrived they just decided not to make. Bring the asteroid cause you cant fix this type of stupid... they really should be ashamed of themselves PS hours to not match whats posted and apparently they can take your money and not give you your order and not give you a refund. I wonder what the better business bureau would have to say about it 🤔

Frequently Asked Questions About Dunkin'

What are the holiday seasonal drinks available at Dunkin' New Hartford, NY?

Try the new Cookie Butter Cloud Latte, as well as the returning Peppermint Mocha and Toasted White Chocolate Signature Lattes, plus the new Berry Sangria Refresher during the holiday season.

What are the opening hours of Dunkin' in New Hartford, NY?

Dunkin' is open Monday to Friday from 4:00 AM to 8:00 PM, and on Saturday and Sunday from 5:00 AM to 7:00 PM.