Dunkin'

3.9
499 reviews
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Business Details

8471 Seneca Tpke, New Hartford, NY
13413, United States
(315) 732-2233
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve New Hartford, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
8471 Seneca Tpke, New Hartford, NY
13413, United States

Hours

Reviews

3.9
499 reviews
5 stars
249
4 stars
100
3 stars
51
2 stars
25
1 star
74

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Order Accuracy

Many customers reported issues with incorrect orders, leading to frustration and dissatisfaction.

Wait Times

Numerous reviews highlighted long wait times in both drive-thru and in-store, often resulting in customers leaving without ordering.

Cleanliness and Maintenance

Several customers noted cleanliness issues and poor maintenance, including a filthy store and a pothole at the entrance.

Product Quality

While some customers praised the coffee and food, others expressed disappointment with the quality and freshness of items.
  • ML
    Mary Lynch
    Jan 2, 2026
    1.0
    Went thru drive thru and cashier at window very rude when I inquired about free donut and asked for my grand daughter if they had pink bag instead of orange..she snatched it out of my hand gave me pink one and slammed window in my face..I go to dunkin everyday and will not return to this location..
  • RS
    Rose Summer
    Nov 7, 2025
    5.0
    Ppl so kind there, breakfast was yummy. Thank you Their coffee is excellent 👌
  • SJ
    sherri johnson
    Oct 11, 2025
    5.0
    Just wanted to give shout out for Anna. I go to this Duncan frequently. Anna is always friendly, kind and makes my stop for coffee nice. Thank you Anna
  • WP
    Wiver Parkhurst
    Oct 4, 2025
    1.0
    My coffee order is rarely correct. Just an iced coffee with oat milk. It almost always gets regular milk. And almost everytime I go here I want to sit and drink my coffe but the lobby is always closed with 5 people working. Morning, mid day or early evening its nearly impossible to go inside. I don't mind the wrong coffee but we all make mistakes but then you have to way 20-30m in the drive through all over again to maybe get it fixed.
  • NJ
    Nick Jarmak
    Oct 1, 2025
    5.0
    Best Dunkin in the area by far!
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Frequently Asked Questions About Dunkin'

What are the holiday seasonal drinks available at Dunkin' New Hartford, NY?

Try the new Cookie Butter Cloud Latte, as well as the returning Peppermint Mocha and Toasted White Chocolate Signature Lattes, plus the new Berry Sangria Refresher during the holiday season.

What are the opening hours of Dunkin' in New Hartford, NY?

Dunkin' is open Monday to Friday from 4:00 AM to 8:00 PM, and on Saturday and Sunday from 5:00 AM to 7:00 PM.