Chipotle Mexican Grill

3.9
910 reviews
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About

Mexican Restaurant
Chipotle New Hartford is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
4815 Commercial Dr, New Hartford, NY
13413, United States

Hours

Reviews

3.9
910 reviews
5 stars
472
4 stars
183
3 stars
99
2 stars
34
1 star
122

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables, floors, and bathrooms.

Service Quality

Customers frequently reported rude staff and poor service, particularly during busy times.

Food Quality

While some customers praised the food, many complained about inconsistent portion sizes and missing items in their orders.

Order Accuracy

Numerous reviews indicated issues with online orders being incorrect or incomplete, leading to customer frustration.

Busy Environment

The restaurant often experiences long wait times and overcrowding, impacting the overall dining experience.
  • CA
    Caitlin Alt
    4 days ago
    2.0
    bro they take so long on mobile orders like holy shit i ordered 20 minutes ago why am i waiting here for over 15
  • DF
    Devon Flynn
    4 days ago
    2.0
    This place is consistently slow and out of items. If you’re out of the same things everyday, might be smart to make more of it. Workers are friendly though.
  • AT
    Alynn Trendowski
    5 days ago
    5.0
    Food was awesome. Most of the staff cooking and preparing orders were super friendly. ONE cashier/mgr? was snarky regarding currency offered for change. While I understand we are no longer minting copper pennies they are still in circulation and there is no reason to Short change your customer! You should always round into the customer's favor!
  • GH
    Greg Heister
    Dec 17, 2025
    1.0
    Ordered double steak and the second second scoop only had 4 pieces of steak in it, asked if I could get more than that and she gave me 2 more pieces. Absolutely crazy, and they charged me for double steak. Not to mention they ran out of chicken so they’re all annoyed and angrily yelling at the line about people needing to come up to the front if they’re ordering something other than chicken. It’s currently 6:24pm on 12/17/2025 so whoever they got running the line right now need a chill pill.
  • EG
    Edgar Gómez
    Dec 16, 2025
    1.0
    Las últimas siete veces que he venido está el personal adentro trabajando y las puertas cerradas para los clientes. Verifico Google dice que está abierto pero no he podido acceder al lugar. La comida es muy rica, la atención y administración fatal repito que son las últimas siete veces que he venido no he podido ingresar y no suelo venir todos los días de vez en cuando y me encuentro con esto. Cerrado

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in New Hartford offer?

Chipotle Mexican Grill offers a customizable menu featuring Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads.

What are the operating hours of Chipotle Mexican Grill in New Hartford?

Chipotle New Hartford is open daily from 10:45 AM to 11:00 PM.