Brand Certified
Chipotle Mexican Grill
3.9(929 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
4815 Commercial Dr, New Hartford, NY
13413, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(315) 736-2467
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/ny/new-hartford/4815-commercial-dr?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2182
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle New Hartford is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.9
929 reviews
5 stars
476
4 stars
186
3 stars
101
2 stars
35
1 star
131
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty tables, overflowing garbage, and a generally filthy environment.
Service Speed
Customers consistently reported long wait times for both in-store and online orders, with many expressing frustration over delays.
Food Quality
While some customers praised the food as delicious, many noted issues with portion sizes and missing ingredients in their orders.
Staff Attitude
Several reviews mentioned rude or unprofessional behavior from staff, contributing to a negative customer experience.
Management Issues
Frequent complaints about poor management, including understaffing and lack of organization, were noted across multiple reviews.
- LBLeonely Gonzalez Batista4 days ago1.0The experience at this Chipotle was so disgusting and miserable that it has convinced me never to set foot in a damn Chipotle ever again.
- SGStephen GoodchildFeb 26, 20263.0The food is great!… Preorder line is longer than the order line and both out the door every night. Been in line for over 30 minutes and still haven’t ordered…. If you don’t have anything to do with your life, and you’re looking for a way to kill about 45 to 50 minutes! This is your place!
- PBPatrick BFeb 14, 20261.0Waited over 40 minutes after the promised ready time. The line for online order pick up got longer than the regular line. The restaurant also had overflowing garbage cans. In the end my order wasn't correct. Very disappointed.
- AAAlFeb 12, 20261.0There is nothing I enjoy more than working a 13 hour shift only to come here at 8pm and see “online orders only due to short staffing,” meanwhile I can see at least 6 workers. This place is invariably understaffed and unreliable. How can this be acceptable service? Nobody has time to wait in the parking lot while you tip toe through a clunky app in hopes that your order is filled within the hour, especially when you have to be at work in less than 9 hours.
- LMLinda MFeb 12, 20263.0Food was good. Chips are the best. The restaurant was dirty! None of the tables had been wiped off there was food all over the floor. The 2 crash cans were overflowing with garbage. The soda station was a mess. Garbage all over. Only one person is working the counter at 3:00 p.m. in the afternoon and the line was to the door took forever to get food.
Brand Certified Facts from Chipotle Mexican Grill
This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: