Business Details
About
Mexican Restaurant
Chipotle New Hartford is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
898 reviews
5 stars
467
4 stars
183
3 stars
99
2 stars
32
1 star
117
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers praised the food as delicious and consistently good, though some reported issues with portion sizes and missing items.
Cleanliness
Numerous reviews highlighted the restaurant's poor cleanliness, with reports of dirty tables, floors, and unsanitary conditions.
Service Issues
Customers frequently mentioned long wait times, understaffing, and problems with online orders, including incorrect or incomplete orders.
Atmosphere
The restaurant was often described as crowded and chaotic, contributing to a negative dining experience for many.
Customer Experience
While some customers had positive interactions with staff, others reported rudeness and a lack of customer service.
- JMJhor MNov 7, 20251.0Not sure who the ownership is here but probably not a good thing when people walk in over an hour before closing and the staff has a nasty attitude and complaining that they do not want to be at work. Almost every single thing looked unsanitary and gross. The staff are unpleasant (that’s the kindest way to put it). They clearly do not want to work either at the establishment or the company as a whole and that….should be a red flag all around. Corporate - this location should be addressed and most likely retrained. Franchisee - you have a problem on your hands. Please see pictures attached.
- PCPatrick CrugerNov 6, 20251.0Love chipotle, not this location though. Always very slow service, chips are oily and small portions. They run out of things regularly. Just disappointing for a Chipotle
- LBLeslie BernecheOct 24, 20255.0Mouthwatering Dreams are made here food is magical My new favorite restaurant 🤤
- LVLogan ValerioOct 23, 20253.0Average Chipotle experience. Whenever I go the line is all the way to the door.
- ACA COct 19, 20251.0Wow, this is the dirtiest restaurant I have ever eaten in. I should have taken a photo of the tables and floors. I could not wait to leave and am not sure I could ever eat chipotle again after this experience.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in New Hartford offer?
Chipotle Mexican Grill offers a customizable menu featuring Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads.
What are the operating hours of Chipotle Mexican Grill in New Hartford?
Chipotle New Hartford is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in New Hartford offer delivery and in-store pickup services?
Yes, the restaurant offers both in-store pickup and delivery services.
How can I order food from Chipotle Mexican Grill in New Hartford online?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the Apple App Store.
Where is Chipotle Mexican Grill located in New Hartford?
It is located at 4815 Commercial Dr, Suite 200, Oneida, New Hartford, NY 13413, USA.
What is Chipotle's commitment to food quality and ingredient sourcing?
Chipotle follows 'Food with Integrity' principles, prioritizing responsibly sourced ingredients from farms practicing humane and sustainable methods, using 53 real ingredients without artificial colors, flavors, or preservatives.
Does Chipotle Mexican Grill in New Hartford accept credit cards and offer catering?
Yes, they accept credit cards and provide catering services.
Which nearby locations can I visit after dining at Chipotle Mexican Grill in New Hartford?
After your visit, you might explore Barnes & Noble bookstore and coffee shop, or stop by the Walmart Grocery Pickup and Delivery for shopping convenience.
Are there nearby banking services close to Chipotle Mexican Grill in New Hartford?
Yes, M&T Bank is nearby, offering banking and business banking services for your financial needs.
What additional retail stores are located near Chipotle Mexican Grill in New Hartford?
Nearby retail stores include Sleep Number for home decor, Olympia Sports, Sierra for sporting goods and clothing, and Bed Bath & Beyond for general retail needs.