Business Details
About
Mexican Restaurant
Chipotle New Hartford is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
910 reviews
5 stars
472
4 stars
183
3 stars
99
2 stars
34
1 star
122
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty tables, floors, and bathrooms.
Service Quality
Customers frequently reported rude staff and poor service, particularly during busy times.
Food Quality
While some customers praised the food, many complained about inconsistent portion sizes and missing items in their orders.
Order Accuracy
Numerous reviews indicated issues with online orders being incorrect or incomplete, leading to customer frustration.
Busy Environment
The restaurant often experiences long wait times and overcrowding, impacting the overall dining experience.
- CACaitlin Alt4 days ago2.0bro they take so long on mobile orders like holy shit i ordered 20 minutes ago why am i waiting here for over 15
- DFDevon Flynn4 days ago2.0This place is consistently slow and out of items. If you’re out of the same things everyday, might be smart to make more of it. Workers are friendly though.
- ATAlynn Trendowski5 days ago5.0Food was awesome. Most of the staff cooking and preparing orders were super friendly. ONE cashier/mgr? was snarky regarding currency offered for change. While I understand we are no longer minting copper pennies they are still in circulation and there is no reason to Short change your customer! You should always round into the customer's favor!
- GHGreg HeisterDec 17, 20251.0Ordered double steak and the second second scoop only had 4 pieces of steak in it, asked if I could get more than that and she gave me 2 more pieces. Absolutely crazy, and they charged me for double steak. Not to mention they ran out of chicken so they’re all annoyed and angrily yelling at the line about people needing to come up to the front if they’re ordering something other than chicken. It’s currently 6:24pm on 12/17/2025 so whoever they got running the line right now need a chill pill.
- EGEdgar GómezDec 16, 20251.0Las últimas siete veces que he venido está el personal adentro trabajando y las puertas cerradas para los clientes. Verifico Google dice que está abierto pero no he podido acceder al lugar. La comida es muy rica, la atención y administración fatal repito que son las últimas siete veces que he venido no he podido ingresar y no suelo venir todos los días de vez en cuando y me encuentro con esto. Cerrado
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in New Hartford offer?
Chipotle Mexican Grill offers a customizable menu featuring Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads.
What are the operating hours of Chipotle Mexican Grill in New Hartford?
Chipotle New Hartford is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in New Hartford offer delivery and in-store pickup services?
Yes, the restaurant offers both in-store pickup and delivery services.
How can I order food from Chipotle Mexican Grill in New Hartford online?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the Apple App Store.
Where is Chipotle Mexican Grill located in New Hartford?
It is located at 4815 Commercial Dr, Suite 200, Oneida, New Hartford, NY 13413, USA.
What is Chipotle's commitment to food quality and ingredient sourcing?
Chipotle follows 'Food with Integrity' principles, prioritizing responsibly sourced ingredients from farms practicing humane and sustainable methods, using 53 real ingredients without artificial colors, flavors, or preservatives.
Does Chipotle Mexican Grill in New Hartford accept credit cards and offer catering?
Yes, they accept credit cards and provide catering services.
Which nearby locations can I visit after dining at Chipotle Mexican Grill in New Hartford?
After your visit, you might explore Barnes & Noble bookstore and coffee shop, or stop by the Walmart Grocery Pickup and Delivery for shopping convenience.
Are there nearby banking services close to Chipotle Mexican Grill in New Hartford?
Yes, M&T Bank is nearby, offering banking and business banking services for your financial needs.
What additional retail stores are located near Chipotle Mexican Grill in New Hartford?
Nearby retail stores include Sleep Number for home decor, Olympia Sports, Sierra for sporting goods and clothing, and Bed Bath & Beyond for general retail needs.