Stop & Shop

4.3
581 reviews

About

Grocery Store
A neighborhood grocer for more than 100 years, Stop & Shop is focused on delivering a wide assortment at a great value. Its GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries. Stop & Shop customers can choose how they want to shop - in-store or online for delivery or pickup. Stop & Shop is committed to fighting hunger in its communities and working to ensure no student has to go to school hungry through the Stop & Shop School Food Pantry Program. The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and employs over 50,000 associates and operates more than 350 stores in Connecticut, Massachusetts, Rhode Island, New York, and New Jersey.

Location

Stop & Shop
180 North Main Street, New City, NY
10956, United States

Hours

Reviews

4.3
581 reviews
5 stars
319
4 stars
160
3 stars
66
2 stars
12
1 star
24

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting individual employees who provided exceptional service.

Store Layout

The new store layout received significant criticism for being confusing and difficult to navigate, leading to frustration among shoppers.

Stock Availability

Customers frequently reported issues with items being out of stock, prompting them to shop at other stores.

Cleanliness

The store was generally noted for being clean and well-organized, contributing positively to the shopping experience.

Checkout Experience

Long lines and a lack of cashiers were common complaints, with many customers expressing dissatisfaction with the checkout process.
  • NS
    Najib Sandouk
    3 days ago
    4.0
    The selection was great. Easy to manoover around.
  • GO
    Gabby Osso
    Oct 11, 2025
    1.0
    Yeah so some man came up to me saying that the cucumber i got was huge and it reminded him of how… and i quote.. “Inadequate I am.” Guess no more 4 for $5 cucumbers from me
  • MM
    Me Me
    Sep 29, 2025
    1.0
    Who decided to screw up the store? This new layout is absurd. I can find cookies in several different aisles. They have a chips/pretzels section that takes up about 20% of the store and I never see anyone in it. Candy takes up 25% of an aisle yet there is no sign telling you where it is located. It's so messed up that nobody in my family will shop here anymore. It takes 10x longer . It's not because it was redesigned and we aren't used to it, it's because the redesign is ridiculous. Someone was drunk when they came up with this plan. It makes NO SENSE and is incredibly awkward. Now Shop Rite has gotten more crowded, especially since Stop n' Shop raised their prices to charge us for the redesign. This store is so stupid they don't realize that Ocean State JobLot (next door) has some of the same items for half the price!!! The store is fairly empty these days. I predict it will close within the next 2 years. One more thing...they are ALWAYS OUT OF STOCK and when you ask the staff, nobody knows why!!
  • AZ
    Adam Zaydenband
    Sep 6, 2025
    5.0
    Lorraine was a great person to help me check out. Was having a bad day and she really cheered me up just by talking to me.
  • DB
    Diana Bricker
    Sep 2, 2025
    5.0
    This grocery store is very clean, has a wide selection of products and the staff is very helpful.

Frequently Asked Questions About Stop & Shop

What are the operating hours of Stop & Shop in New City, NY?

Stop & Shop is open Monday to Saturday from 7:00 AM to 11:00 PM, and on Sunday from 7:00 AM to 10:00 PM.

What shopping options does Stop & Shop offer?

Customers can shop in-store, order online for pickup, or choose home delivery services.