Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted poor customer service, particularly from specific staff members who were described as rude and dismissive.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and mistakes in food preparation.
Food Quality
While some customers praised the freshness and taste of the food, others experienced issues with cold or improperly cooked items.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in the dining area and restrooms.
Speed of Service
Despite complaints about service quality, many customers noted that the service was generally quick, especially during busy hours.
BB
Bas Bruck
6 days ago
1.0
I’ve been coming here for years, even though the chick-fil-a opened next door, however, lately I feel so uncomfortable as the older lady in the window is not just rude she also wears a keffiyeh to work..not cool, she’s Jamaican or something so that’s not just a staunch political statement it’s also cultural appropriation. Nobody should accost their customers with their political ideologies, especially when it’s an ideology that doesn’t accept certain cultures or countries. You’re there to make ppl comfortable, not uncomfortable.
JG
J G
Nov 17, 2025
1.0
Hola, buenas tardes.
Ahora mismo estoy en el parqueo del Wendy’s de Nanuet, NY (90 East Rte 59) y quiero reportar una situación seria con mi orden.
Compré dos Medium Combos Classic Asiago Club, un café caramelado (MD Caramel Swtfoam CB) y un SM Chili, y lamentablemente la comida está en muy malas condiciones.
• La carne tiene un olor desagradable y sabe mal, imposible de comer.
• El café de caramelo sabe a pura agua con apenas un toque de caramelo.
• La calidad general de la comida no corresponde al precio pagado ($28.58).
En la factura aparece la información de quien me atendió (Amanda) y el detalle completo de los artículos, por si necesitan verificarlo.
Estoy muy decepcionado porque vine a comer tranquilo en el carro, y no puedo consumir nada de lo que me entregaron. Por favor necesito una solución inmediata: reembolso, reemplazo de la comida o la intervención del gerente.
Agradezco una respuesta lo antes posible.
Gracias.
AT
anni tea
Oct 16, 2025
3.0
i love this place because it’s open so late. they are quick and it’s tasty but, every time i go to drive thru the lady taking the order is really rude & the customer service from her is just not pleasant. she always takes my order after 10pm and never fails to be rude. please train your staff - or just the lady better customer service.
BB
Bread Butta
Oct 14, 2025
1.0
I Asked to have the Chicken heated up a little extra So their Poor management from the short Spanish lady said it comes hot then rolled her eyes at me using her lips to show me how dare I ask them to heat it up extra.
I asked for money money back, if thats what goes into making my food. Refund where every I go and I ask like burger king they never gave me an attitude and it was always extra hot.
Lucy another Manager came out,she was welcoming and wanted to rectify the situation I would of but by them I had to just go somewhere else!
Sorry I could not give any Stars!
YR
Yxnng_jefrey1 Ramirez
Oct 9, 2025
1.0
ordered a double bacon stack i instead got a single with just cheese and ketchup. and when i tried asking for sweet and sour, they said they didnt have, when i asked for bbq they gave a idc attitude when handing it to me
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Nanuet, NY?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Nanuet, NY into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (845) 627-0264.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Nanuet Wendy’s serve breakfast?
Yes, this Wendy’s location in Nanuet, NY serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-through hours at Wendy's in Nanuet, NY?
The drive-through at Wendy's in Nanuet is open daily from 6:30 AM to 2:00 AM.
Is the Wendy's in Nanuet currently open?
Yes, Wendy's in Nanuet is open and committed to serving quality food every day with dine-in, drive-thru, and delivery options.
Does Wendy's in Nanuet serve breakfast?
Yes, Wendy's in Nanuet serves breakfast including combos, croissants, biscuits, sandwiches, coffee, and sides.
How can I find the menu and pricing for Wendy's in Nanuet?
You can view the menu and prices by visiting order.wendys.com or using the mobile app and selecting the Nanuet location.
What payment options does Wendy's in Nanuet accept?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
How do I contact Wendy's Nanuet location for feedback or questions?
You can call (845) 627-0264 or reach out through their Customer Care via the Contact page or call 888-624-8140.
Is delivery available from Wendy's in Nanuet?
Delivery availability near you can be checked via their app or on order.wendys.com by entering your address.
What are some nearby restaurants to Wendy's in Nanuet?
Nearby restaurants include Golden Dragon (Pan-Asian), Moe's Southwest Grill (Mexican/Tex-Mex), Momoyama Sushi House, Umi Ramen, and Chick-fil-A.
Are there entertainment options near Wendy's in Nanuet?
Yes, AMC Palisades Mall cinema is nearby, a great place to catch a movie before or after your meal.
What nearby services can customers access when visiting Wendy's in Nanuet?
Nearby services include Advanced Audiology of NY, Valley Medical Group, Beach Bum Tanning & Airbrush Salon, The Vitamin Shoppe, and a 7-Eleven convenience store.