McDonald's

3.3
1670 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
265 Rt 59, Nanuet, NY
10954, United States

Hours

Reviews

3.3
1,670 reviews
5 stars
535
4 stars
348
3 stars
281
2 stars
121
1 star
385

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, with wait times often exceeding 20 minutes for orders.

Staff Attitude

Many reviews highlighted rude and unprofessional behavior from staff, including dismissive attitudes and lack of customer service.

Order Accuracy

Frequent complaints about incorrect orders and missing items were noted, leading to customer frustration.

Facility Issues

Customers mentioned problems with cleanliness and maintenance, including broken kiosks and unsanitary conditions.

Food Quality

Several reviews indicated that food quality was inconsistent, with reports of cold or stale items.
  • LO
    Larisa Oldano
    3 days ago
    1.0
    First time coming and probably last. Staff would rather work in the back then have someone constantly work the register. Kiosks were all down so the line was long. They look at you as you stand there clearly trying to order. Would hate to see this place busy. Don't come here if you're on a time crunch overhead someone say they placed a mobile order 20 minutes ago and still hadn't received it. Big Mac patty is flavorless and dry. By far the worst one I've been to. Won't be back
  • EE
    Emani
    Nov 12, 2025
    5.0
    Drew made sure our food was fast and great and I am so thankful for him. Please recognize this man for his excellent service.
  • BF
    Brian Fitzgerald
    Nov 11, 2025
    1.0
    Only go to the drive thru if you decide to eat here. I went at lunch time and placed a mobile order. I waited patiently…30 minutes then 40 minutes went by. I tried asking the one employee who was handling the from to check on my order she looked at my phone to see the number didn’t really acknowledge me then went back and got other orders. I had a very simply and easy order. I left and went to the drive thru and had my food in 3 minutes. These places only care about drive thru times and clearly dont care about inside customers bc they had a lobby full of customers waiting while the drive thru was moving like clockwork
  • JF
    Julio “Jay F” F
    Nov 11, 2025
    2.0
    Took kids to have lunch and placed order in kiosk but error messages on kiosk resulting in waiting to place order with someone behind the counter. It took 20 minutes to place order because the one person assigned to that job was also the same guy packing food delivery and mobile orders and bringing dine in food. We spent more time waiting for our food then the dine in also due to no heat at this location. Will stick to drive thru only going forward.
  • CC
    Chris Cantu
    Nov 4, 2025
    2.0
    Don’t go here for lunch, they will always miss an item in your order. Also, if you order from the McDonald’s app and park in designated space, they may or may not bring it out to you depending on if they are slammed or not. Awful management.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Nanuet, NY?

McDonald's in Nanuet, NY is open 24 hours a day, 7 days a week, including delivery and drive-through services.

Does McDonald's in Nanuet offer delivery and pickup services?

Yes, McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.