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Brand Certified

Chipotle Mexican Grill

2.6
(485 reviews)

Business Details

79 Rockland Plaza, Nanuet, NY
10954, United States
(845) 367-4080

About

Mexican Restaurant
Chipotle Nanuet is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
79 Rockland Plaza, Nanuet, NY
10954, United States

Hours

Reviews

2.6
485 reviews
5 stars
117
4 stars
73
3 stars
27
2 stars
33
1 star
235

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted the restaurant's unsanitary conditions, including dirty tables, floors, and food preparation areas.

Customer Service

Customers reported poor service, including rude staff and lack of assistance with order issues.

Food Quality

Many reviews mentioned inconsistent food quality, including small portions, cold food, and incorrect orders.

Management Issues

Several customers expressed concerns about the management and overall organization of the location, indicating a need for better oversight.
  • CL
    Courtney Littleford
    5 days ago
    4.0
    When I first walked in I was disappointed it seems that all there portions seem to be getting small. I ordered steak and it was medium cooked which I didn't realize but the manager was accommodating and gave me chicken with a free drink. Thank you to the manager
  • AZ
    Aris Zurnaci
    5 days ago
    1.0
    This place is absolutely disgusting. Overflowing garbage, dirty tables. Trash on the floor. Hands down the worst Chipotle experience ever. The food was OK but you have to question the entire sanitary condition.
  • SJ
    Spencer Joseph
    Feb 18, 2026
    1.0
    Just reaching the end of my bowl, Thinking I’m eating a piece of lettuce, but it felt kind of off. Spitting the piece out which look like a piece of lettuce, opening it up and it ended up to be plastic that I Bit into Absolutely ridiculous.
  • JD
    Jimmy DeLorenzo
    Feb 7, 2026
    1.0
    I’d rather eat cat food…the meat is nasty. I’ve given this location 2 tries. The first time the quality of steak was awful & inedible. Fatty nasty chunks of “meat”. I don’t make fake reviews. This was disgusting…decided to try chicken next time & it was just as awful. If I never had chipotle before I would think every location was like this but I know better. Chipotle is delicious & this location is giving the brand a very very bad look & reputation. Avoid at all costs
  • JA
    Jamelah Arnold-Ahart
    Jan 25, 2026
    1.0
    This is hands down the worst Chipotle I’ve ever been to. I’ve visited this location three times, and every experience was worse than the last. Twice I came in around 6 p.m. and they were already out of sofritas, low on chicken, and the beans looked dry and nearly empty. On top of that, they were asking customers for exact change only if paying cash—if you didn’t have exact change or a card, you couldn’t order at all. Completely unacceptable. The customer service is subpar. I’ve been to many Chipotle locations with friendly, helpful staff—this is not one of them. The employees here were rude, dismissive, and unwilling to listen. I also placed an online order once, and when I picked it up, the food was barely portioned, thrown together carelessly, and looked extremely unappetizing. I brought it back to the restaurant to have it remade, very inconvenient. My final visit was the breaking point. I ordered sofritas for my son (which they didn’t have), so I got him rice and beans. I ordered my own bowl with double meat, and because it was piled high, I asked for sour cream, pico, guacamole, and corn salsa on the side to avoid a mess. At the register, the employee incorrectly rang it up as a veggie meal and refused to listen when I explained the sides were for my chicken bowl. Instead of correcting the mistake, they argued with me. I walked out and left the food. Chipotle corporate should seriously review this location. It is damaging the brand. Until major changes are made, I strongly advise people not to eat here. You will be grossly disappointed.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Nanuet serve?

Chipotle Mexican Grill in Nanuet offers a customizable menu with burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial additives.

What are the opening hours of the Chipotle Mexican Grill at 79 Rockland Plaza, Nanuet?

Chipotle Mexican Grill in Nanuet is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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