Business Details
About
Mexican Restaurant
Chipotle Nanuet is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.6
456 reviews
5 stars
107
4 stars
69
3 stars
25
2 stars
33
1 star
222
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted the restaurant's filthy conditions, including dirty tables, floors, and food preparation areas.
Service Issues
Customers reported poor service, including rude staff, confusion with orders, and lack of communication regarding menu items.
Food Quality
Feedback indicated inconsistent food quality, with complaints about small portions, cold food, and incorrect orders.
Online Ordering Problems
Many customers experienced issues with online orders, including missing items, incorrect food, and poor packaging.
Customer Experience
Overall, the dining experience was marred by chaos, unprofessional staff behavior, and a lack of accountability from management.
- TLTyler Zygmunt Murtie, LFD5 days ago1.0It always amazes me that management nor corporate have ever looked at this place. It’s just total filth. The garbage cans are always overflowing. Soda and beverage supplies are always out. Garbage blowing across the parking lot. If they weren’t cooking infront of me I probably wouldn’t eat here. Just a bunch of kids working…which I get…but where is the supervision?
- MSMichael N Velez Sr6 days ago1.011/18/2025; 7:30pm Probably the WORST Chipotle I’ve been to. I waited on a long line for about 10 minutes—staff seemed completely overwhelmed. Just as I was getting closer, a customer who was already at the register decided to let her friend cut the entire line and place a full order. The employee allowed it, even though several of us were still waiting. Completely unfair and unacceptable.
- AVAmanda ValerioOct 26, 20252.0I paid $13 for the minuscule cold burrito. What the hell? The place is a mess too, better off just going to the Chipotle in Palisades mall.
- PAPhil AndersonOct 22, 20251.0Very dirty food gave me the you know what's.
- NENike EvansOct 1, 20251.0I visited Chipotle and attempted to pay with two gift cards, which was the only payment method I had. When I explained this at the register, the cashier looked confused and didn’t know what to do. Another employee got involved, but still there was no solution. I stood at the counter for several minutes while they tried to figure it out, and no one called for a manager. Eventually, a man walked through with a Panera bag wearing a Chipotle shirt, and I stopped him to ask if he was the manager. He said yes, but he hadn’t even been told about my situation. When I explained, his response was simply that the gift card system “sometimes works and sometimes doesn’t,” and that it wasn’t his problem, it was Chipotle’s. I suggested putting up a sign so customers know before ordering, but he brushed it off without any concern. In the end, they told me to just take the food, but by then it was cold and unappetizing. The whole experience was uncomfortable and unprofessional. It’s unacceptable that the system can be down for weeks, staff aren’t trained on what to do, and customers are left embarrassed at the register. I hope Chipotle addresses this issue and provides better communication and accountability at this location.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Nanuet serve?
Chipotle Mexican Grill in Nanuet offers a customizable menu with burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial additives.
What are the opening hours of the Chipotle Mexican Grill at 79 Rockland Plaza, Nanuet?
Chipotle Mexican Grill in Nanuet is open daily from 10:45 AM to 11:00 PM.
How can I order food online from Chipotle Mexican Grill in Nanuet?
You can order online via the Chipotle app or through their order website at https://order.chipotle.com/.
Does Chipotle Mexican Grill in Nanuet have any loyalty or rewards program?
Yes, customers can sign up for Chipotle Rewards to earn exclusive offers and free food.
Is Chipotle Mexican Grill in Nanuet welcoming to the LGBTQ community?
Yes, Chipotle Mexican Grill in Nanuet welcomes LGBTQ customers.
Where is Chipotle Mexican Grill located in Nanuet?
It is located at 79 Rockland Plaza, Unit 1, in the Rockland area of Nanuet, NY 10954.
What nearby places can I visit before or after dining at Chipotle Mexican Grill Nanuet?
Nearby places include Starbucks for coffee, Barnes & Noble bookstore, and Nanuet Diner for additional dining options.
Are there retail stores near Chipotle Mexican Grill in Nanuet for shopping?
Yes, nearby retail stores include Casual Male XL, dressbarn, Destination Maternity, Petco, and Men's Wearhouse.
Can I combine a visit to Chipotle with some health and wellness shopping nearby?
Certainly, you can visit A Matter of Health for organic groceries and health foods near Chipotle Mexican Grill in Nanuet.
How do I contact Chipotle Mexican Grill in Nanuet for inquiries or catering?
You can call them at +1 845-367-4080 or email at NY.3387.Nanuet@chipotle.com for more information or catering services.