McDonald's

3.6
1328 reviews
Get DirectionsCallWebsite

Business Details

13 E State St, Mount Morris, NY
14510, United States
(585) 658-1342
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13 E State St, Mount Morris, NY
14510, United States

Hours

Reviews

3.6
1,328 reviews
5 stars
489
4 stars
295
3 stars
236
2 stars
113
1 star
195

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and frequent order mistakes.

Cleanliness

Many reviews highlighted unsanitary conditions, particularly in the bathrooms and dining area.

Food Quality

Customers expressed dissatisfaction with food quality, including cold items, incorrect orders, and poorly prepared meals.

Staff Behavior

Several reviews mentioned rude or unprofessional behavior from staff, impacting the overall customer experience.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and good service at certain times.
  • JE
    James Ebner
    2 days ago
    1.0
    Longest wait times for any McDonald's in the area
  • BG
    Brian Gay
    Nov 16, 2025
    2.0
    The bathroom was disgusting
  • HD
    Hope Decarr
    Nov 10, 2025
    5.0
    Great good 👌 respect to me yay deaf 👏 😄
  • KW
    Kota Wadsworth
    Oct 15, 2025
    1.0
    Got there and it says that’s they close at 10, it was about 9:30 and the doors were locked we got in and got drinks went out and brought them to the vehicle, since the does were locked we waited at the door and somebody asked what we need, we said that we wanted our food, when my friends got in there he got yelled at about something his mom said, which she didn’t even say it rude, and she started to crash out at us because we asked why the doors close at 9:30
  • JC
    Joanne Czachorowski
    Oct 12, 2025
    1.0
    After the order was placed I waited 30 minutes for a 4 person order. When I asked for a manager the manager was very rude and argumentative. I watched order after order being served in the drive thru. The manager said "what do you want me to do.". My reply was assist the person in the front. Her response was "She's new and I'm making the food. If I don't make the food then no one gets it." That was not true there were people in the kitchen making food. I got the food just as we were having this so called conversation with no drinks. She said what did you order for drinks. I said I didn't get a receipt and her response was her screaming at me you don't know what you ordered. I did but she wasn't understanding there was no receipt due to the printers not working. She then offered to refund everything and I could go elsewhere. Seriously!!! After waiting 30 minutes!!! The manager was rude right from the start. I definitely will not be back until management changes.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the standard operating hours for McDonald's at 13 E State St, Mount Morris?

McDonald's is open daily from 5:00 AM to 11:00 PM, except on Sunday when it opens at 6:00 AM.

When is McDonald's delivery service available?

McDonald's delivery service operates Monday through Saturday from 5:00 AM to 10:30 PM, and on Sunday from 6:00 AM to 10:30 PM.