Wendy's

3.0
1125 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
17-25 Pleasant St, Monticello, NY
12701, United States

Hours

Reviews

3.0
1,125 reviews
5 stars
288
4 stars
198
3 stars
173
2 stars
104
1 star
362

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and misunderstandings at the drive-thru.

Service Speed

Numerous reviews highlighted slow service, with long wait times reported at both the drive-thru and inside the restaurant.

Food Quality

While some customers enjoyed the food, others complained about cold items, incorrect orders, and poor food preparation.

Staff Attitude

Feedback indicated a mix of friendly and rude staff interactions, with several customers noting unprofessional behavior from management.

Cleanliness

The cleanliness of the dining area and bathrooms received mixed reviews, with some customers noting dirty floors and tables.
  • MB
    Marcus Bassi
    Nov 11, 2025
    1.0
    Horrible! They barely understand English have long attitudes and mess up orders. And when I complained why it takes a 1/2 hour for drive thru? There reply was if I don’t like it leave. Only problem pre paid on the app so took another 15min to get my refund
  • SB
    Smokey B
    Oct 25, 2025
    1.0
    They NEVER get our order right, it's always wrong. They do not understand what we are saying
  • AB
    Alexis Buschmann
    Oct 25, 2025
    1.0
    The service at the drive through was horrible, the worker couldn’t understand us at all and kept getting it wrong
  • JJ
    Jake
    Oct 7, 2025
    4.0
    Really high Expectations met well! Pros: Fresh Food Comes out hot REALLY Nice workers Food comes out quick Many drink options Cons: Druggy outside Floors were a bit dirty
  • MF
    manar flaifel
    Sep 11, 2025
    1.0
    I was having a pregnancy craving for a Vanilla Coke and dr.pepper so I decided to go on through the drive-through and pick some up. I slipped on both of these as I got home and clearly it’s dark outside. The time currently is 9:05 PM.I just got home and I look at my cup, and there is a visible fly on the cup. I got so disgusted I ended up throwing up…. I called the location three 4 times and no answer I left a voice mail as well.. Absolutely disgusted

Frequently Asked Questions About Wendy's

Is Monticello #4 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.