Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Many customers reported issues with incorrect orders and misunderstandings at the drive-thru.
Service Speed
Numerous reviews highlighted slow service, with long wait times reported at both the drive-thru and inside the restaurant.
Food Quality
While some customers enjoyed the food, others complained about cold items, incorrect orders, and poor food preparation.
Staff Attitude
Feedback indicated a mix of friendly and rude staff interactions, with several customers noting unprofessional behavior from management.
Cleanliness
The cleanliness of the dining area and bathrooms received mixed reviews, with some customers noting dirty floors and tables.
MB
Marcus Bassi
Nov 11, 2025
1.0
Horrible! They barely understand English have long attitudes and mess up orders. And when I complained why it takes a 1/2 hour for drive thru? There reply was if I don’t like it leave. Only problem pre paid on the app so took another 15min to get my refund
SB
Smokey B
Oct 25, 2025
1.0
They NEVER get our order right, it's always wrong. They do not understand what we are saying
AB
Alexis Buschmann
Oct 25, 2025
1.0
The service at the drive through was horrible, the worker couldn’t understand us at all and kept getting it wrong
JJ
Jake
Oct 7, 2025
4.0
Really high Expectations met well!
Pros:
Fresh Food
Comes out hot
REALLY Nice workers
Food comes out quick
Many drink options
Cons:
Druggy outside
Floors were a bit dirty
MF
manar flaifel
Sep 11, 2025
1.0
I was having a pregnancy craving for a Vanilla Coke and dr.pepper so I decided to go on through the drive-through and pick some up. I slipped on both of these as I got home and clearly it’s dark outside. The time currently is 9:05 PM.I just got home and I look at my cup, and there is a visible fly on the cup. I got so disgusted I ended up throwing up….
I called the location three 4 times and no answer I left a voice mail as well..
Absolutely disgusted
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Monticello, NY?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Monticello, NY into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (845) 791-9373.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Monticello #4 Wendy’s serve breakfast?
Yes, this Wendy’s location in Monticello, NY serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is Monticello #4 Wendy's still open?
Yes, Monticello #4 Wendy's is currently open and committed to serving quality food every day.
What are the drive-thru hours at Wendy's in Monticello?
The drive-thru is open daily from 7:00 AM to midnight.
Does this Wendy's location offer delivery and takeout services?
Yes, Wendy's Monticello offers delivery and takeout, as well as dine-in and drive-thru options.
How can I place an order online or via an app for Wendy's Monticello?
You can order online at order.wendys.com or through the official Wendy's mobile app available in the App Store.
What payment methods are accepted at Wendy's Monticello?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
What meals are served at Wendy's Monticello?
Wendy’s Monticello serves breakfast, lunch, and dinner.
Where is Wendy’s Monticello located?
Wendy’s Monticello is located at 17-25 Pleasant St, Monticello, NY 12701, USA.
Are there any nearby places to visit close to Wendy's Monticello?
Nearby places include Yanni's Gyro Express Cafe for Mediterranean food, Christos Sweet Shop And Soft Serve for desserts, and Inn At Monticello for lodging.
How can the nearby Yanni's Gyro Express Cafe complement a visit to Wendy's?
You might enjoy a different Mediterranean cuisine option at Yanni’s Gyro Express Cafe before or after visiting Wendy’s for a varied dining experience in Monticello.
Can lodging near Wendy's Monticello be found for visitors?
Yes, nearby hotels such as Inn At Monticello and Econo Lodge provide convenient lodging options for visitors dining at Wendy’s.