Panera Bread

3.9
630 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Monroe is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
340 Larkin Drive, Monroe, NY
10950, United States

Hours

Reviews

3.9
630 reviews
5 stars
323
4 stars
117
3 stars
61
2 stars
40
1 star
89

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences are mixed, with some praising staff like Steve for exceptional service, while others report slow service and rude interactions.

Food Quality

Food quality is generally appreciated, but there are complaints about incorrect orders and subpar preparation.

Cleanliness

The cleanliness of the location is inconsistent, with some customers noting a clean environment while others report dirty tables and restrooms.

Drive-Thru Issues

The drive-thru service is frequently criticized for long wait times and order inaccuracies.

Management Response

Management is noted for being attentive and helpful, but there are instances of poor customer service from some staff members.
  • DL
    Desire' Lherisson
    Dec 22, 2025
    5.0
    Fast and clean. Employees are nice.
  • GE
    Gia Eure
    Dec 4, 2025
    3.0
    The drive thru is the WORST. Never again. I keep telling myself that it’ll be fine the next time. I choose the drive thru for multiple reasons, mostly for convenience, and am let down every time.
  • AO
    Alisa Oliver
    Nov 12, 2025
    5.0
    The food was wonderful. I got the steak chiabatta full sandwich and chicken noodles soup. This meal really hit the spot.
  • AR
    Angela Rogers
    Oct 11, 2025
    1.0
    We stopped in at 7:45 AM to get quick fountain drinks and two parfaits. There were two women at the front; nobody said a word to us. Nobody greeted us. Nobody said hello. We put our order in at the kiosk. We went down to the counter to pick up our two parfaits, which most Panera’s usually have them premade. Nobody was at the pick up counter. Nobody was working on our order. Not a soul in sight, yet we heard the voices of the employees. Finally, my husband asked if anybody was working on our order. We track down three employees who were handling bread. One woman was giving instructions. Another woman was doing the work. And the third woman was watching. Nobody wanted to fill our order. Which again was too simple parfaits, and two large cups. When they finally gave us two large cups, we went to the fountain drinks, and the drinks weren’t available. There was no tea made. And my husband could not get a soda. The soda was empty! When we asked if we could get help, they told us they were working on something and we needed to wait. So we ended up just getting a refund. Completely incompetent people. They open at 6 AM. Why are their drinks not out?
  • BK
    Bethany Knieriemen
    Sep 23, 2025
    1.0
    Ordered and new salad on the menu and it tasted FAKE. went to counter to state how awful it was counter help got the manager who refunded order however did not ask if there was anything to do help make our experience better and did not even attempt to to apologize or anything. Then told me to throw it away in nearby garbage. Will NOT be returning ever to this location 9/22/25.

Frequently Asked Questions About Panera Bread

Does Panera Bread Monroe accept reservations?

No, Panera Bread Monroe does not accept reservations.

What are the operating hours of Panera Bread Monroe?

Panera Bread Monroe is open from 7:00 AM to 9:00 PM every day of the week.