Panera Bread

3.9
625 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Monroe is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
340 Larkin Drive, Monroe, NY
10950, United States

Hours

Reviews

3.9
625 reviews
5 stars
319
4 stars
117
3 stars
60
2 stars
40
1 star
89

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, particularly in the drive-thru and during peak hours, with many expressing frustration over long wait times and order inaccuracies.

Staff Friendliness

While some reviews highlighted exceptional customer service from specific employees like Steve and John, others noted rude or unhelpful staff, indicating inconsistency in service quality.

Food Quality

The food received mixed reviews; while some customers praised the freshness and taste, others complained about incorrect orders, poor preparation, and high prices for the portion sizes.

Cleanliness

Several customers mentioned cleanliness issues, particularly in the dining area and bathrooms, which detracted from their overall experience.

Management Response

There were instances of positive management involvement, with some managers being praised for their attentiveness, while others were criticized for poor handling of customer complaints.
  • AO
    Alisa Oliver
    Nov 12, 2025
    5.0
    The food was wonderful. I got the steak chiabatta full sandwich and chicken noodles soup. This meal really hit the spot.
  • AR
    Angela Rogers
    Oct 11, 2025
    1.0
    We stopped in at 7:45 AM to get quick fountain drinks and two parfaits. There were two women at the front; nobody said a word to us. Nobody greeted us. Nobody said hello. We put our order in at the kiosk. We went down to the counter to pick up our two parfaits, which most Panera’s usually have them premade. Nobody was at the pick up counter. Nobody was working on our order. Not a soul in sight, yet we heard the voices of the employees. Finally, my husband asked if anybody was working on our order. We track down three employees who were handling bread. One woman was giving instructions. Another woman was doing the work. And the third woman was watching. Nobody wanted to fill our order. Which again was too simple parfaits, and two large cups. When they finally gave us two large cups, we went to the fountain drinks, and the drinks weren’t available. There was no tea made. And my husband could not get a soda. The soda was empty! When we asked if we could get help, they told us they were working on something and we needed to wait. So we ended up just getting a refund. Completely incompetent people. They open at 6 AM. Why are their drinks not out?
  • BK
    Bethany Knieriemen
    Sep 23, 2025
    1.0
    Ordered and new salad on the menu and it tasted FAKE. went to counter to state how awful it was counter help got the manager who refunded order however did not ask if there was anything to do help make our experience better and did not even attempt to to apologize or anything. Then told me to throw it away in nearby garbage. Will NOT be returning ever to this location 9/22/25.
  • RK
    Rits Kits
    Sep 18, 2025
    5.0
    Excellent expresso & the light blend house coffee is fabulous! I enjoy the classic everything bagel with butter & the customer service here is spectacular! Thank you from a grouchy lady semi trucker that’s never happy with anything, anywhere & usually gripes & complains. 🤨 😁😉
  • SD
    Saige Demian
    Sep 12, 2025
    3.0
    My mobile orders often alert me they are ready and the store ends up having it ready 10 minutes after. Additionally, they will randomly swap my French baguette pieces with their sourdough baguette which looks very similar but if you're sensitive to texture or flavor is much crunching and yeasty/tangy. This isn't really a big deal but it sucks that it's happened to me multiple times. If they are out of it it would be officially substituted but it's labeled as the sourdough. I buy both all the time as full loaves so I can tell the difference. The sourdough ones are not for me obviously it isn't what I was expecting to get and it really is less than mid compared to the french

Frequently Asked Questions About Panera Bread

Does Panera Bread Monroe accept reservations?

No, Panera Bread Monroe does not accept reservations.

What are the operating hours of Panera Bread Monroe?

Panera Bread Monroe is open from 7:00 AM to 9:00 PM every day of the week.