Business Details
About
Diner
Details
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
1,315 reviews
5 stars
774
4 stars
313
3 stars
134
2 stars
38
1 star
56
What are people saying?
AI-generated from recent customer reviews
Service Quality
Susan, the waitress, received overwhelmingly positive feedback for her exceptional service, attentiveness, and friendly demeanor.
Food Quality
The food was generally praised for being delicious and well-prepared, although there were some complaints about cold dishes and delivery issues.
Atmosphere
The diner was described as warm and inviting, with a cozy vibe, although some customers noted chaotic experiences during busy times.
Delivery Issues
Several reviews highlighted significant problems with food delivery, including incorrect orders and poor food handling.
- THTerry HillasJan 5, 20261.0I'm sorry to say this I was very disappointed I was there at the diner earlier today with two of my friends and I order bowl of chicken soup half of the bowl was half empty she almost fell a few times she dropped a lot of glasses with water and ice on the floor the most surprising it was a huge chicken bone in the soup and when I told the waitress and I saw her the bone nicely I say I didn't really know it's a bone in the chicken soup and she tells me know it's not nobody came to say I'm sorry nothing and when we left one of my friends say why you did not say anything to the manager and I thought about it and that's why I'm posting this they were very rude and not so clean I've been trying to find the email of the owner sorry I was very disappointed but I was nice enough to live a very good tip to the waitress even though she's not worth it
- PDPhil DJan 3, 20263.0Would have been a solid 4 stars but the lack of service really left a bad impression. Took 20 minutes to get our orders in, and another 30 to get our food.
- CDClaire DunnDec 24, 20255.0Susan is AMAZING. The reviews do not lie, you come for the food but you stay for Susan. 10/10 recommend coming here. And they are great for gluten free - my brother has celiac and they have a separate fryer and everything.
- GHGrenny HiraldoDec 21, 20251.0The owner was very kind and welcoming, but the kitchen staff—particularly the chef—could benefit from additional training. My food was served cold, taken back to the kitchen, and returned reheated in a microwave, which significantly affected the quality. With proper food handling and preparation standards, this place has the potential to be much better.
- YRYahaira RomanDec 6, 20255.0Empire Diner absolutely deserves all the stars! From the moment we walked in, the energy was warm and welcoming — but the true highlight of our visit was Susan, our waitress. She is a superstar. Susan remembered every single order at our table without writing anything down — and didn’t miss a beat. Not one swap, not one modification… nothing! I don’t know how she does it, but it was seriously impressive. On top of that, she kept us laughing the entire time. Her humor, personality, and timing were perfect. It honestly felt like we were being served by a stand-up comedian who also happens to be incredibly good at her job. The food was delicious, the service was fast, and Susan made the whole experience unforgettable. If you’re going to Empire Diner, ask for Susan — she’ll make your day! Highly recommend this place. 💛
Frequently Asked Questions About Empire Diner
What are the operating hours of Empire Diner?
Empire Diner is open every day from 8:00 AM to 9:00 PM.
Does Empire Diner offer delivery and pickup services?
Yes, Empire Diner supports both in-store pickup and delivery services.
Where is Empire Diner located?
Empire Diner is located at 797 NY-17M, Monroe, NY 10950, USA.
What types of cuisine or dining categories does Empire Diner serve?
Empire Diner is categorized as a diner, breakfast restaurant, and family restaurant.
Can I view Empire Diner's menu online?
Yes, you can view the menu online at https://monroeempirediner.com/menu.
What is the contact phone number for Empire Diner?
You can reach Empire Diner by phone at +1 845-782-2244.
What price range should I expect at Empire Diner?
Empire Diner has a moderate price range, categorized as 'Two' ($).
Are there any healthcare facilities near Empire Diner?
Yes, Crystal Run Healthcare and Orange Regional Medical are nearby healthcare facilities where you can seek medical services before or after visiting the diner.
What are some nearby dining options around Empire Diner?
Nearby dining options include Bagel Boys of Monroe for bagels, 876 Jerk for Jamaican cuisine, Dunkin' for coffee and donuts, Domino's Pizza for pizza and chicken, Tulcingo Mexican Restaurant for Mexican food, and Jake's Wayback Burgers for burgers.
Are there fitness and recreational facilities close to Empire Diner?
Yes, Younique Fitness N Dance, Yong In Martial Arts, Curves gym, and Straubs fitness Monroe are nearby gyms and fitness centers. Additionally, Airplane Park provides a recreational outdoor space for visitors.