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Brand Certified

Chipotle Mexican Grill

3.1
(427 reviews)

About

Mexican Restaurant
Chipotle Cortlandt Crossing is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3144 E Main St, Mohegan Lake, NY
10547, United States

Hours

Reviews

3.1
427 reviews
5 stars
151
4 stars
55
3 stars
42
2 stars
30
1 star
149

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude or unprofessional staff, with several mentioning confrontational interactions with management.

Food Quality

Many reviews highlighted issues with food quality, including incorrect orders, small portion sizes, and unappetizing presentation.

Cleanliness

The restaurant was often described as dirty, with unclean tables and unsanitary conditions in the dining area and bathrooms.

Availability of Ingredients

Numerous customers noted that the location frequently ran out of key ingredients like chicken, guacamole, and lettuce, impacting their dining experience.

Order Accuracy

There were consistent complaints about incorrect orders, particularly with online and mobile orders, leading to customer frustration.
  • JJ
    Josh
    Feb 25, 2026
    1.0
    Rewards would not scan correctly and they ran out of chicken Al Pastor.
  • JV
    Javier Vintimlla
    Jan 14, 2026
    1.0
    Don’t go to the chipotle unless you want the lowest portions possible and anything after 8:30pm not being available due to “almost closing”. I’ve went here multiple times and the tables are always messy and the majority of workers mainly the ladies are rude. I’m assuming they are in a bad mood due to management being on their ass about portion sized. Basically they all look like they don’t want to be there which I get. The drinks are usually always empty as well. Go to the chipotle in Yorktown instead. More traffic but way less of a headache.
  • JJ
    James
    Oct 27, 2025
    1.0
    I eat at Chipotle locations all over the tri-state area. Several times a week, even. The staff at this location is kind and helpful with the exception of Rob, who I assume is the location manager. When I arrived Rob was arguing with a staff member at the front register blocking customers from paying, regarding their time off. Strange, but it happens. The server then made a mistake on my order which I pointed out and asked for them to correct. Rob’s response was that it is my job to watch the servers to ensure they don’t make mistakes on the order. He continued to argue with me back and forth about how it is my responsibility, when I had to finally ask him to stop talking to me and allow me to finish my order with the rest of the staff. He was extremely rude and confrontational. I’ve never experienced this at any Chipotle or restaurant for that matter.
  • KW
    Kevin Walsh
    Oct 14, 2025
    5.0
    Good food
  • ES
    Eddy Salomon
    Oct 1, 2025
    5.0
    Great location with good food. I usually get food delivered from this location and they never mess up. And the drive thru is very convenient.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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