Dunkin'

3.9
312 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Mineola, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
120 Old Country Rd, Mineola, NY
11501, United States

Hours

Reviews

3.9
312 reviews
5 stars
149
4 stars
70
3 stars
39
2 stars
13
1 star
41

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Multiple reviews highlighted concerns about cleanliness, including dirty conditions and unsanitary practices.

Customer Service

Feedback indicates a mix of experiences with staff, ranging from friendly and efficient to rude and dismissive.

Order Accuracy

Several customers reported issues with incorrect orders and poor handling of food items.

Food Quality

While some enjoyed the food, others complained about stale items and poorly prepared menu items.

Service Speed

Customers noted inconsistent service speed, with some experiencing long wait times and others praising quick service.
  • WE
    W E
    Nov 6, 2025
    5.0
    Good strong coffee. The midnight roast by far is the best. It’s way better than the regular roast. Also the donuts at this location are fresh.
  • ST
    Sadie Thomas
    Nov 6, 2025
    1.0
    Dirty inside and staff is rude. They charged me for a cup of ice even though when they ran it up, it said zero dollars and then they changed the order to a cup of water so they could charge me. I don’t care that I have to pay. I just don’t like the fact that it said zero dollars at first, and then they literally typed in something else and made it change.
  • KP
    Kevin Paczkowski
    Sep 15, 2025
    1.0
    I'm a regular Dunkin' customer who visits locations 1-2 times daily and have always enjoyed the brand. Unfortunately, I had a deeply concerning experience at this location that I feel compelled to share. While waiting for my mobile order, I witnessed two cockroaches walking across the counter near the food pickup area. When I alerted the staff, they dismissed it as "just a bug" and joked about having "two exterminators" before casually killing them and walking away without any cleaning or sanitation. Additionally, my order was incorrect. After I had already handled the food items (which were all placed together in one bag), they took the wrong items back and put them in the pickup area for other customers. When I mentioned that putting food back after a customer had touched it seemed unsanitary, my concern was ignored. Multiple health code violations in one visit, combined with staff who seem indifferent to food safety, make this location unsafe. As someone who loves Dunkin', this was shocking and unacceptable. I hope management takes immediate action to address these serious issues.
  • PH
    Peter Hewitt
    Sep 10, 2025
    5.0
    I love Dunkin’ Donuts. I like to get some coffee every morning. I really love this. As soon as I walked into the building and saw that coffee machine brewing, I knew what time it was. It was coffee time I got cleared up in my Coffee Tuesday finest and got ready for a drink of a lifetime. As I settled in the line I looked around and took a glance over to the donuts and I have made my first mistake. I gave into my cravings thus being a gym day I just knew I had to eat those beautiful donuts. Billy knows me and I know him and Rajesh pointed at me and he nodded and I knew it was gonna be the sip of a lifetime. As I left through the doors I looked back to see the employees wave me down, I forgot my Amex and I decided to walk back in there and grab it with the pride of a champion and took a sip while waving a Harty good bye to my friends at the Dunkin. Thank you so much for this life changing experience
  • RD
    Rose Dalphi
    Aug 24, 2025
    1.0
    I rarely ever write reviews, but I truly hope the owner sees this and takes action. My partner, our pet, and I stopped here on the way back from a work trip. My partner wanted a coffee, and both of us urgently needed to use the restroom. The man at the counter immediately gave us a hard time, insisting we couldn’t use the bathroom and even lying by saying it was “broken.” Another, much kinder employee stepped in and, after some back-and-forth, the rude employee finally gave us the key. But instead of leaving it at that, the rude employee then berated the nice worker for not snatching the key back from us while we were in the restroom, as if we were going to steal it. On top of that, when I politely asked for a pup cup for my cat—and even explained what it was—the kind employee tried to help, but the rude one cut him off and snapped, “Not doing that.” This behavior was shockingly unprofessional, disrespectful, and downright nasty. I have never been treated this poorly at any establishment. To top it off, the coffee wasn’t even good. I will never return to this Dunkin’.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Mineola, NY?

Dunkin' in Mineola is open Monday to Friday from 5:00 AM to 8:00 PM, and on Saturdays and Sundays from 5:00 AM to 7:00 PM.

Does Dunkin' in Mineola offer delivery and pickup services?

Yes, Dunkin' provides delivery and curbside pickup services at this location.