Chipotle Mexican Grill

3.6
595 reviews
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Business Details

528 Jericho Tpke, Mineola, NY
11501, United States
(516) 294-0709
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Mineola is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
528 Jericho Tpke, Mineola, NY
11501, United States

Hours

Reviews

3.6
595 reviews
5 stars
245
4 stars
133
3 stars
60
2 stars
30
1 star
127

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Many customers reported consistently small portion sizes, often feeling shortchanged compared to other locations.

Service Quality

Customer service experiences varied widely, with numerous complaints about rude staff, unprofessional behavior, and poor order accuracy.

Cleanliness

The restaurant was frequently described as dirty and unkempt, with overflowing trash and messy food preparation areas.

Food Quality

Several reviews mentioned issues with food quality, including undercooked rice, missing ingredients, and overall dissatisfaction with the taste.

Management Issues

Customers noted a lack of visible management and poor staff training, leading to disorganization and inconsistent service.
  • AM
    Andrew McCann
    2 days ago
    2.0
    Ordered takeout and a bottle of Coke I paid for was missing. Chipotle chatbot offered a limited-time coupon in return and disconnected. Probably better to pick up, so you can check the order.
  • MA
    Muktesh A
    Oct 22, 2025
    1.0
    This is the worst chipotle I’ve ever been too. They don’t follow the order at all. It always missing food and half empty. The workers need to be retrained. The portions are terrible. And if you order during dinner time, there’s never enough food. They literally gave me rice and beans, and lettuce. When I went back inside, and complained. They said they ran out of protein 3 hours before closing. And then said to put a complaint on the app. ABSOLUTE WORST. AVOID. P.S. This isn’t one incident. This is multiple times and the closest to my location.
  • CM
    C Meyer
    Oct 21, 2025
    4.0
    Fast, clean, and polite. A little uneven on portions (sometimes it’s a lot of rice and not a little beans, or vice versa) but overall one of the best chipotles on Long Island.
  • NL
    Nghia Lo
    Sep 21, 2025
    5.0
    Their pasta sauces taste rich and homemade.
  • PL
    Paul Lee
    Sep 16, 2025
    3.0
    Went for quick burrito bowl dinner. It was not crowded. Food was good. Service was average and the floor was wet although there was staff just standing around.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Mineola specialize in?

Chipotle Mineola specializes in Mexican cuisine, offering customizable burritos, bowls, quesadillas, tacos, and salads with responsibly sourced, real ingredients.

What are the operating hours for Chipotle Mexican Grill in Mineola?

Chipotle Mineola is open every day from 10:45 AM to 11:00 PM.