Wendy's

3.8
658 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
380 Route 25a, Miller Place, NY
11764, United States

Hours

Reviews

3.8
658 reviews
5 stars
278
4 stars
175
3 stars
80
2 stars
32
1 star
93

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and dismissive staff, particularly during drive-thru interactions.

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect food.

Food Quality

The quality of food has been inconsistent, with complaints about cold, stale, or improperly prepared items.

Staff Attitude

Several reviews noted that staff members appeared apathetic or unprofessional, impacting the overall dining experience.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
  • RR
    Rosie
    Oct 18, 2025
    1.0
    Owner of this restaurant cares only about money and not a customer service oriented individual. One of his employees (older heavy set woman with glasses) discriminated my relative for being handicapped and discriminated me for being pregnant calling me, "big broad" to the customers inside the restaurant. She has absolutely nothing to do with the incident. The owner just gave her a slap on the wrist and didn't seem to care that she was discriminatory. This employee is lucky that Im not the individual to attack her physically in the day and age we live in. This owner doesn't deserve a tenth of a penny of business. He was non chalant and very dismissive. He even defended the discrimination. Absolutely disgusting! Go elsewhere and stay away!
  • KM
    K M
    Sep 28, 2025
    5.0
    Staff was excellent.
  • FC
    Freddie Cain
    Sep 19, 2025
    1.0
    Went the other week to grab some bags of ice, as I’ve done it before at others Wendy’s. I went in and asked for the 5 bags and the guy behind the counter, who was pretty high out of his mind, stared at me like I had 2 heads. I had to tell him 3 times what i wanted and then he asked his manager who said you get bags of ice when you purchase food. So I got food and said I wanted the 5 bags of ice and he nodded. Didn’t charge me for them, so i assumed it had changed and you just needed a food purchase to get them. So I waited, i was given my food and he started to wander off and i asked about the bags of ice and he just looked at me so confused. He then handed 5 empty ice bags and told me have a good day. I had to stop him and say I need the ice too. He looked so confused. Eventually a woman came by and started bagging ice then some other random guy came over and asked if i purchased them. I told him i was told they came with a purchase of food and he began arguing with me about hoe that was wrong. I pointed to the stoned kid and the guy who told him about it and I was told oh well thats the manager so i cant do anything. The fact they have someone stoned out of his mind at the register, a manager who doesn’t know his own pricing and then a random othet employee telling me something completely different is insane. If you work somewhete, it’s not hard to learn your stores pricing. I told him to return the food and drink I purchased, as that was obviously a lie to just get me to buy something. They did the return looking annoyed and when I asked for a receipt for the return to make sure i had it, the guy sighed annoyed at me. Staff needs to learn their own menu and not be high on the job.
  • JS
    James Staples
    Aug 30, 2025
    1.0
    Didn't go inside. They missed an entire 10 pc. nuggets. Didn't even put a whole order on the receipt. Didn't get it. Got everything else.
  • OO
    ORA ORA (ORAAAA!!!)
    Aug 30, 2025
    1.0
    They rarely get my order right but at least it tastes good

Frequently Asked Questions About Wendy's

Is 380 Route 25a Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.