Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Middletown, NY. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 368 Route 211 East for the ultimate SONIC experience!
Location
Hours
Reviews
3.3
1,388 reviews
5 stars
459
4 stars
289
3 stars
215
2 stars
128
1 star
297
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times, often exceeding 30 minutes, for both drive-thru and mobile orders.
Staffing Issues
Many reviews highlighted a lack of staff, leading to poor service and operational inefficiencies.
Food Quality
While some customers enjoyed the food, others criticized it for being mediocre or not meeting Sonic's usual standards.
Customer Service
Several reviews mentioned rude or unhelpful staff, contributing to a negative dining experience.
Cleanliness
Multiple customers noted unsanitary conditions, including dirty tables and bathrooms, impacting their overall impression.
- MMMordidaDec 16, 20251.0App check in doesn't work.. Tried to submit my space number and kept getting errors.. Tried to walk inside to get my food and all the doors are locked.. Knocked on the door and the girl walks by like I'm not there.. Had to go back to the car, drive all the way around and get into the drive thru line.. Defies the purpose of buying through the app and if I hadn't already paid for my food in the app, I absolutely would've left. Especially after the girl at the window said the app isn't their problem. Won't be back to this location.
- JFJhonnattan FernandezOct 13, 20254.0Love going to sonic, the food is great and shakes. The food took a little long even though it was a large order. Once it came out it was worth it.
- EEEOct 12, 20251.0The worst drive thru!! First one lane of drive thru is closed but they don’t tell you till you pull up to order!! Then the order kiosk are down but again they don’t have any sign till you press the button. Like why not put signs prior so the customer that pays for their salary isn’t I convince, it’s bad enough the one in Wayne nj was closed permanently but Middletown ny says to hell with the customer!!! Burger King should buy this one
- EBEthan BastoneSep 13, 20251.0Went inside with to receive my mobile order no one was paying attention to the front everybody was in the back after 15min I kept saying hello nobody even came so then went to the drive thru….waited another 10 min to receive my small order of fries & mozzarella sticks 😐
- BOB O21Aug 29, 20251.0The one lane at the drive though has been out of order for weeks and the only sign is on the ordering box so you have to back up once you’re already in the lane. It takes WAY too long for service. I think most days there is only 1 person working. This could be a booming business if it was properly staffed and they fixed the equipment. Never been through the drive through in under 20 mins.