Dunkin'

4.0
447 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Middletown, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2 Ben Gilman Way, Middletown, NY
10941, United States

Hours

Reviews

4.0
447 reviews
5 stars
231
4 stars
99
3 stars
57
2 stars
12
1 star
48

What are people saying?

AI-generated from recent customer reviews

Service Quality

Inconsistent service quality reported, with some customers experiencing friendly and efficient service while others faced long waits and incorrect orders.

Food and Drink Quality

Mixed reviews on food and drink quality; some customers enjoyed the coffee and donuts, while others reported issues with taste and freshness.

Cleanliness

Cleanliness of the location received mixed feedback, with some noting it was clean while others reported dirty tables and inadequate staff.

Drive-Thru Experience

Drive-thru service is often slow, with long wait times reported, especially during busy hours.

Staff Training

Concerns raised about staff training and customer service skills, with some employees noted as friendly while others were described as unresponsive.
  • BV
    Bessy Vega
    Nov 4, 2025
    4.0
    I've been going to this Dunkin for about 17 years! They're have a high turnover of staff, but the core staff makes things run as smoothly as they can during rush hours. Food and drinks are good. The line at the drive thru can get a little long in the mornings. Truckers off the highway need to park at Lowe's and walk over. Their parking lot is small and it's cut in half by the drive thru line, which makes it impossible to get out of during rush hours.
  • OS
    Omar S
    Aug 8, 2025
    1.0
    Order 2 croissants toasted with butter, this what I was given... this is extremely too much butter and is unacceptable smh!!!
  • KF
    Kayla Fresco
    Jul 25, 2025
    2.0
    Staff was friendly but my order was made incorrect twice.
  • KP
    Kateri P
    Jul 2, 2025
    1.0
    Expect to wait 10 minutes even with only a couple cars ahead of you. Every time there is such a long wait, it's just not worth it.
  • AB
    Alyssa Bechard
    Jun 16, 2025
    1.0
    Employee at the drive thru should not be handling payments and making food with the same gloves.

Frequently Asked Questions About Dunkin'

What are Dunkin's regular operating hours in Middletown, NY?

Dunkin' in Middletown, NY is open Monday to Friday from 4:00 AM to 7:00 PM, Saturdays from 5:00 AM to 7:00 PM, and Sundays from 5:00 AM to 6:00 PM.

Does Dunkin' offer delivery and curbside pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at this location.