Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
3.8
890 reviews
5 stars
395
4 stars
217
3 stars
118
2 stars
47
1 star
113
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and attentive staff, highlighting individual employees who provided excellent service.
Food Quality
Mixed reviews on food quality; while some enjoyed the ice cream and certain menu items, others reported issues with portion sizes and food preparation.
Pricing Concerns
Numerous complaints about high prices and perceived poor value for money, especially regarding portion sizes and additional charges for toppings.
Service Speed
Consistent feedback about slow service, with many customers noting long wait times both in-store and at the drive-thru.
Cleanliness and Management
Some reviews mentioned cleanliness issues and a lack of effective management, particularly during busy hours.
- WWWorldwideNov 13, 20254.0Don’t get the slushies smells and tastes like dirty sink water. Best bet would to stick to ice cream and nothing water based
- JSJ SaNov 9, 20252.0They always close their kitchen early. Usually about 30 to 40 minutes.
- JCJohn COct 28, 20255.0I really like the people that own/run this place. You can tell it's a family business and counts for a lot to me.
- BPBitan PurkayasthaOct 22, 20255.0One of the best DQ experiences. Great place to spend time with family and friends. The drive-through makes it even more accessible. Must visit.
- JJJOct 14, 20255.0I Love this DQ, the staff is very attentive and friendly. TJ makes sure to always great us with a smile and he ALWAYS gets our order correct, he actually knows it by heart, I get my shake extra extra extra thick. Then there is Max, who works the drive thru and always greets us with smile and great service. I highly recommend this DQ and if you had a bad experience give them another chance because the staff is really great!
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Middletown, NY?
Dairy Queen Grill & Chill is open from 10:00 AM to 9:00 PM Monday through Thursday and Sunday. On Fridays and Saturdays, it is open from 10:00 AM to 9:30 PM.
Where is Dairy Queen Grill & Chill located in Middletown?
It is located at 11 James P Kelly Way, Middletown, NY 10940, USA.
What types of food and treats can I find at this Dairy Queen location?
You can enjoy soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Basket, Grillburgers®, shakes & malts, and order ice cream cakes from DQCakes.com.
Does Dairy Queen Grill & Chill offer drive-thru and seating options?
Yes, this location has a drive-thru, outdoor seating, high chairs for children, and is wheelchair accessible with restrooms available.
Is Dairy Queen Grill & Chill family-friendly and suitable for kids?
Yes, it is family-friendly and welcomes children, providing booster seats and high chairs to accommodate families.
Can I order food online or get mobile deals from this Dairy Queen?
Yes, you can order food online via their website and enjoy exclusive mobile deals by downloading the Dairy Queen app.
How can I contact Dairy Queen Grill & Chill in Middletown by phone?
You can reach them at +1 845-381-1118.
Are there nearby pet grooming services close to Dairy Queen Grill & Chill?
Yes, Flawless Paws Pet Grooming is nearby and can be convenient if you want to attend to your pet before or after grabbing a treat at Dairy Queen.
What financial services are near Dairy Queen Grill & Chill that I could visit?
Nearby financial service providers include James Demmer - State Farm Insurance and Edward Jones, which might be convenient for customers handling finances around their visit.
Are there other fast food or ice cream shops near Dairy Queen Grill & Chill where I could try different options?
Yes, there are other Dairy Queen locations nearby, as well as QuickChek convenience store and Dunkin Donuts if you want coffee or breakfast options before or after your Dairy Queen visit.