Business Details
About
Mexican Restaurant
Chipotle Middletown_NY is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.3
1,382 reviews
5 stars
520
4 stars
246
3 stars
136
2 stars
107
1 star
373
What are people saying?
AI-generated from recent customer reviews
Cleanliness
The restaurant is frequently reported as dirty, with messy tables, floors, and food preparation areas.
Service Quality
Customers consistently mention slow service, rude staff, and poor management, leading to a frustrating experience.
Order Accuracy
Many reviews highlight issues with incorrect orders, missing items, and inconsistent portion sizes.
Food Quality
While some customers enjoy the food, there are numerous complaints about cold meals, stale ingredients, and overall decline in food quality.
Customer Experience
Overall, the atmosphere is described as unwelcoming, with staff appearing disinterested and unprofessional.
- CWCharmain Williams-Farrar5 days ago1.0I will never ever go back to this Chipotle. I got better service at my high school cafeteria than here. The counters were dirty with crusted on beans, lettuce, rice, sour cream, and cheese. I asked the staff to clean it before making my food and they bring out the dirtiest rag I've ever seen. Nothing looked fresh and the manager was right there and didn't say a word. My food was thrown on like slop. There was no napkins, tops for cups, and no chipotle hot sauce. If you are looking to get your food from the garbage pal kids this is the place for you.
- NDNick Dobre6 days ago1.0Staff lacks sense of urgency when line is long. At one point no new order was taken for 10 minutes straight. Additionally, portion sizes are egregiously small — my one order of carne asada consisted of 5 pieces of meat. Plenty other great Mexican food places in the area — strongly advise against donating (yes, donating) your money to this Chipotle.
- SPStephan PetrankerNov 12, 20252.0Line to the door. Kitchen staff loitering, while a few worked feverishly. Loud with dirty tables and overflowing trash. The owner just responded with a web link to help...what help are you trying to provide?
- THTanya H.Nov 9, 20251.07-8 employees were supposedly working. Only 2-3 actually doing anything. We waited over 30 minutes online. One guy was doing all the food. The rest weren't doing much of anything. There was another person clearly working hard on takeouts. The rest were just there to hang out, it seemed. They got a Starbucks delivery while we waited. Chatted with their friends online. Could not be bothered to actually help anyone. They were rude and inconsiderate. I felt bad for the guy who had to serve everyone by himself. Very disappointed. Will not likely return to this location. It's always dirty & the fountain machine is always "broken" too.
- RMRebekah MannNov 8, 20251.0If i could give 0 starts i would! I will NEVER EVER go to this location EVER again!!!! As a matter of fact I would like to contact corporate as I am sure many others would! The purpose of ordering online is to have a set time to pick up your order. My pick up time was 6:10pm. My order was ready at 7:00pm . There were many others in the same boat as me and I am sure just as angry. My husband and grandson were in the car - my grandson is hysterical waiting for me ! Talk about poor management…. 1st they close the store so theres no additional guests to serve , so you think they would split up the staff or maybe focus on the to-go orders bc thats the point of pre- ordering. No instead they fill all the orders for the people online. Then when they are done they start working on the to-go orders and NOT in the orders they received them. Slammed the food in the bowls. Mind you my order was ONE bowl!!! Finally 7pm i got my food that I would have canceled if ai didn't prepay.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill Middletown_NY offer?
Chipotle offers customizable Mexican fast-casual meals such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
Where is Chipotle Mexican Grill located in Middletown, NY?
It is located at 444 Rte 211 E, Ste 2, Orange Plaza, near Burlington and Ulta, Middletown, NY 10940.
What are the operating hours for Chipotle in Middletown?
Chipotle Middletown is open Monday from 10:45 AM to 10 PM, and Tuesday through Sunday from 10:45 AM to 11 PM.
Does this Chipotle location offer pickup and delivery services?
Yes, this location offers both in-store pickup and delivery services.
How can I order food online from Chipotle Middletown?
You can order online via their official order website at https://order.chipotle.com/ or through the Chipotle mobile app available on the Apple App Store.
Does Chipotle Middletown have a rewards program?
Yes, you can sign up for Chipotle Rewards to earn exclusive offers and free food.
What forms of payment are accepted at Chipotle Middletown?
They accept credit cards and offer gift cards for payment.
Are there any notable nearby stores where I can shop before or after visiting Chipotle?
Yes, nearby stores include Burlington, Ulta Beauty, Ross Dress for Less, Kohl's, and Payless ShoeSource where you can shop for clothing, beauty products, and more.
What dining options are near Chipotle where I can grab a coffee or dessert?
Nearby dining places include Krispy Kreme for donuts and sweet treats, Starbucks for coffee, and Panera Bread for bakery and cafe options.
How can nearby places like Ulta Beauty and Benefit Cosmetics BrowBar complement my visit to Chipotle?
You can enjoy a meal at Chipotle and then visit Ulta Beauty or Benefit Cosmetics BrowBar next door for beauty and spa services, combining dining with personal care.