Wendy's

3.6
653 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1728 Merrick Rd., Merrick, NY
11566, United States

Hours

Reviews

3.6
653 reviews
5 stars
271
4 stars
138
3 stars
92
2 stars
43
1 star
109

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported issues with food quality, including moldy items and undercooked chicken.

Order Accuracy

Frequent complaints about missing items and incorrect orders, with many customers noting that their orders were consistently wrong.

Service Speed

Many reviews highlighted slow service times, particularly in the drive-thru, with some customers waiting excessively for their orders.

Staff Attitude

Mixed feedback on staff behavior, with some customers noting rudeness and lack of professionalism, while others praised friendly service.

Cleanliness

Concerns raised about cleanliness in the dining area and restrooms, with some customers noting dirty conditions.
  • PI
    Patrick I.
    Oct 25, 2025
    2.0
    Yes, it is mandatory for those who work in a commercial kitchen to wear an effective hair restraint, such as a hairnet, hat, or scarf, to cover all exposed body hair. This rule is a food safety regulation to prevent hair from contaminating food, clean equipment, and utensils.
  • BB
    bill bracket
    Sep 6, 2025
    1.0
    Halfway through eating found mold on the bottom of my maple breakfast sandwich. It tasted old but I had no clue that it was literally rotting. I never have high expectations for fast food but serving customers moldy food is deplorable.
  • CD
    Charlie Duran
    Aug 24, 2025
    1.0
    I asked for fresh meat and I didn’t get it
  • JI
    Jen Irons
    Aug 10, 2025
    1.0
    This Wendy’s is without question, the worst in existence. I have never received an order from here where everything was done correctly, or all paid for contents of my order were received. I’ve complained online, by phone, and I’ve spoken to store “managers.” Despite this, nothing has changed. In one instance, I called and spoke to a manager, explaining that I’m always missing items when I receive my orders. I asked her to ensure that I receive everything I ordered. When the order was received, three items were missing. You can’t make this stuff up. All my orders are by delivery, and unfortunately, the Wendy’s app always selects this store based on my address. I have inquired how to change this, and no luck. In today’s order, I asked for my spicy chicken sandwich to be plain. It’s as clear as day on my receipt, but you wouldn’t know it based on what I received. Everything I asked not to be on the sandwich was there. My junior bacon cheeseburger had no cheese. I don’t know what it is with this store, but they need to clean house and start from scratch. At this stage, the only way I can make sure I receive what I’m supposed to from Wendy’s, is by picking up my orders. I will do that, but not from this store.
  • JG
    Jason Geier
    Jul 20, 2025
    2.0
    Food is not the same here. The staff really don't care about food quality anymore. Honestly not wendys quality.

Frequently Asked Questions About Wendy's

Is Merrick #10 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.