Business Details
About
Juice ShopRestaurantHealth Food RestaurantFast Food RestaurantSandwich RestaurantCafeBreakfast Restaurant
Tropical Smoothie Cafe® was born on a beach® and on that beach, we learned a better way to live. We make eating better easy breezy with fresh, made to order smoothies, wraps, flatbreads and bowls that instantly boost your mood.
Experience the good vibes of the tropics whether you’re ordering ahead in our app or online for delivery, curbside* or pickup. It’s like a tiny vacay in the middle of your day. You're on Tropic Time Now®.
*At participating locations.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.8
432 reviews
5 stars
232
4 stars
65
3 stars
30
2 stars
19
1 star
86
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and inattentive to customers.
Speed of Service
Many customers complained about long wait times for orders, often citing delays even when the store was not busy.
Cleanliness
Several reviews mentioned that the café was dirty, with unclean tables and floors, contributing to a negative dining experience.
Product Quality
While some customers praised the smoothies, others reported receiving watered-down drinks or incorrect orders, indicating inconsistency in product quality.
Staff Competence
Multiple reviews pointed out issues with staff competence, including mistakes in orders and a lack of basic customer service skills.
- KKK T (The Greatest Kiaz)Nov 13, 20251.0I am writing to report a concerning customer service interaction that occurred this morning, November 13, 2025, at the Tropical Smoothie Cafe located at 2014 Merrick Road. I have been a consistent customer at this location for several years, always having excellent experiences until this morning. At approximately 8:03 A.M., I called the store to place an order. A gentleman who identified himself as Elliott took my call. The interaction proceeded as follows: I inquired if the morning Buy-One-Get-One (BOGO) free incentive was still active. Elliott responded, "no we dont have a bogo free, but they are 5$." I sought clarification, asking, "Okay, if I recall, it was a BOGO deal, but can I just buy one for $5?" Reassuring what I heard from Elliot was correct. Instead of answering my clarifying question, Elliott replied with a distinct lack of patience and a dismissive tone: "So are you going to order...orrrrr..." Feeling that I did not deserve this level of service, I requested his name and informed him that I would complete my order in person. I arrived at the cafe at approximately 8:10 A.M. When I asked for Elliott, another associate, Amanda, stated that he had "just left." I had intended to address the interaction directly with him. I believe that employees who represent the company should maintain a professional and courteous demeanor at all times. This experience made me feel that my business was undervalued and signals a significant lapse in your commitment to protecting the positive customer relationship I had previously enjoyed with Tropical Smoothie Cafe. I request that this matter be reviewed to ensure proper customer service standards are maintained by all staff.
- ATAviance TravelOct 12, 20251.0I have to say this is my first review in a very long time.But I don't understand why you hire three people to work.In the mornings, then neither or no one there knows how to make a breakfast sandwich.You have to wait one hour.I was told you have to wait one hour till the next person.Comes in who can make the sandwich ridiculous.You got two lazy girls working there.Just talk all day and sing songs and they worked the morning shift and neither one of them know how to make a sandwich.The manager need to be firing them worthless once again
- CPCheriese PembertonSep 4, 20251.0Worse one in existence
- AGA GeAug 22, 20252.0Great smoothies , but to wait 20 min today is unreal. I could’ve went grocery shopping and made my own smoothie in that time. Ya’ll need to get your stuff together!
- LALinsy AnnAug 19, 20251.0I was here yesterday worst experience!! Very busy but I wouldn't have minded if the two twin girls was helping the boy working. he was the only one doing the work while the both went to the back to do god knows what. My opinion separate them!!!!!!
Frequently Asked Questions About Tropical Smoothie Cafe
Does Tropical Smoothie Cafe accept reservations?
No, Tropical Smoothie Cafe does not accept reservations.
What are the operating hours for dine-in at Tropical Smoothie Cafe?
Tropical Smoothie Cafe is open for dine-in from 7:00 AM to 11:00 PM Monday through Friday, 8:00 AM to 11:00 PM on Saturday, and 8:00 AM to 9:00 PM on Sunday.
Can I order food for delivery from Tropical Smoothie Cafe?
Yes, delivery is available daily from 7:00 AM to 10:45 PM on weekdays, 8:00 AM to 10:45 PM on Saturday, and 8:00 AM to 8:45 PM on Sunday.
What services does Tropical Smoothie Cafe offer for picking up orders?
They offer in-store pickup, curbside pickup, and same-day delivery services.
Is there a mobile app to order from Tropical Smoothie Cafe?
Yes, you can order through the Tropical Smoothie app available on both Apple App Store and Google Play Store.
What type of cuisine and food options does Tropical Smoothie Cafe offer?
They offer smoothies, wraps, flatbreads, bowls, salads, quesadillas, acai bowls, coffee, desserts and cater to various dietary needs including vegan and gluten-free options.
What payment methods are accepted at Tropical Smoothie Cafe?
They accept American Express, Discover, Mastercard, Visa, cash, and contactless payments like Apple Pay and Android Pay.
What nearby places can I visit before or after dining at Tropical Smoothie Cafe?
You can visit nearby places like Koban Sushi Restaurant, Chip City bakery for desserts, and Starbucks coffee shop all located close to the Merrick Shopping Center.
Are there mobile phone repair stores near Tropical Smoothie Cafe?
Yes, nearby mobile phone repair stores include Asurion Phone & Tech Repair (formerly uBreakiFix), Ubreakifix, T-Mobile, and the Sprint Store.
Is Tropical Smoothie Cafe located in a shopping center with other amenities?
Yes, Tropical Smoothie Cafe is located in the Merrick Shopping Center, which includes a variety of restaurants, retail shops, financial institutions, and service centers for your convenience.