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Chipotle Mexican Grill

3.8
(729 reviews)
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Business Details

1996 Merrick Rd, Merrick, NY
11566, United States
(516) 868-4070
https://locations.chipotle.com/ny/merrick/1996-merrick-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2310
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About

Mexican Restaurant
Chipotle Merrick is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1996 Merrick Rd, Merrick, NY
11566, United States

Hours

Reviews

3.8
729 reviews
5 stars
350
4 stars
156
3 stars
62
2 stars
31
1 star
130

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including bland flavors, overcooked chicken, and inconsistent portion sizes.

Customer Service

Many reviews highlighted poor customer service, with staff being rude, disengaged, and unhelpful during interactions.

Cleanliness

The restaurant's cleanliness was a major concern, with numerous complaints about dirty tables, floors, and overall unsanitary conditions.

Inconsistent Experience

Customers noted that experiences varied significantly depending on the time of day and staff on duty, leading to unpredictability in service and food quality.
  • VW
    vana woods
    Feb 20, 2026
    3.0
    Not to my liking. The chicken was very bland.
  • MM
    Melissa
    Feb 18, 2026
    1.0
    It’s a very simple concept. If you don’t like your job get a new one. I was ignored while simply trying to pickup my scheduled order. Not one. Not two but three people looked my way and kept working. One actually had the audacity to pull out his phone while I was standing there. Sorry you’re having a rough night fellas but don’t take it out on customers.
  • DD
    Donnie Darko
    Jan 31, 2026
    1.0
    The only Chipotle that serves half portions of choosen meat for full price! Nowhere did I see a 50% off sign, so when I confronted the lady manager she instructed the guy serving to give me a little more...which was a meager two little pieces of chicken...reading the reviews I am not the only one complaining about the very disproportionate food 'rations'.
  • MJ
    Mary Johnson
    Jan 16, 2026
    1.0
    The chips were very stale and the steak was OK. It could’ve been better.
  • JD
    Jacquelina D
    Jan 1, 2026
    1.0
    Was reluctant to come back to this location today but I told my mom I would pick her up some tacos for lunch on the new year. I was overcharged for one of my tacos. I didn’t think it was a big deal but I just went back to just get it corrected anyway since I was still in my car. When I go back, I tell the super nice cashier that he just rung me up wrong. Then here comes the rude manager, a woman she says to him thinking I don’t hear oh well she got a lot of food anyways. I did not get a lot of food. I got two tacos and you’re allowed to choose as many toppings as you want and I got beans, rice onions with my meat, ma’am so then I tell this rude manager you know I heard you talking crap about me right in front of my face and she deflects saying oh she was just talking about how the new employee over scooped my food. I told her no she didn’t. I come to chipotle all the time! she did not over scoop my food. I watched her she did a great job and she didn’t skimp me, which is good. How about you guys NOT hire management that does not know how to deal with customers? How dare you think you can talk about someone right in front of their face? I spend so much money on gift cards for myself! for chipotle! I’m just gonna stop because at this point it’s not worth it. Hospitality down the drain, management down the drain, food quality down the drain unless you go early when they open!
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Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill in Merrick offer?

Chipotle Merrick offers customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the opening hours of Chipotle Mexican Grill at 1996 Merrick Rd?

Chipotle Merrick is open every day from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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