Roast Sandwich House

4.4
633 reviews

About

Sandwich Restaurant

Location

Roast Sandwich House
827 Walt Whitman Road, Melville, NY
11747, United States

Hours

Reviews

4.4
633 reviews
5 stars
423
4 stars
118
3 stars
31
2 stars
17
1 star
44

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers praised the deliciousness and freshness of the sandwiches, with specific mentions of the roast beef and chicken sandwiches.

Service Issues

Numerous reviews highlighted poor customer service, including long wait times, incorrect orders, and unprofessional staff behavior.

Pricing Concerns

Several customers felt that the prices were high relative to the portion sizes and quality of food, leading to dissatisfaction.

Inconsistency

There were mixed reviews regarding food consistency, with some customers experiencing great meals while others reported disappointing or poorly made dishes.

Atmosphere and Parking

The atmosphere received some criticism for being uncomfortable, and parking was noted as a significant issue due to limited space.
  • JG
    Justin Giannone
    Dec 30, 2025
    5.0
    Food is amazing. Takes a little time to cook which I guess shows it’s fresh and done well.
  • LL
    linepouchard
    Dec 4, 2025
    5.0
    Excellent Roast beef melt and friendly, efficient service
  • NA
    Norell A
    Dec 2, 2025
    4.0
    Love the tomato bisque and country fried chicken sandwich. Their fry sauce and fries are yummy!
  • MO
    Members only
    Nov 28, 2025
    1.0
    Over priced, nasty employees and food is not consistent. I used to love this place until I started to experience with most on here are saying. Please know whatever beef you order in here you’re getting roast beef. I ordered a Philly cheesesteak over the summer and when I called to see if it was tender steak, the woman told me it’s roast beef chopped up then why does the menu say ribeye? False advertisement. Next order and I’ll show you pictures. I get a special prime rib sandwich. I call about it to inquire & She tells me it’s def prime rib. $25 for the sandwich I’m in the mood for it so I order it for pick up and You’ll see in the pictures, It’s not prime rib. It’s roast beef! All they do is add truffle onions etc and call it prime rib. I call up and the employees are arguing with you. Very nasty unprofessional. I leave a message for the owner I speak to him, He was overly nice…I had hope, I mention all of my grievances the prime rib sandwich I send him pictures via text. I let him know about the Philly cheese steak & the menu says rib eye but employees say roast beef and he said well Philly cheesesteak is chopped meats..so. I said but your menu says a particular cut and it’s not?! It says rib eye. He Offered me a gift card, takes my information. And Never sends me a gift card. Or an explanation as to what happened. I write him again and he writes back that it was prime rib but not executed properly but still no gift card sent… way too expensive to just be buying roast beef and calling it special sandwiches.. In addition no consistency and you’re dealing with attitudes & incompetence here. Nothing over the top at Roast to be loyal anymore that I need to run back too, so I’m done. The owner should really get more involved as it is a great concept but there is no good customer service, the prices do not reflect the quality and care of food and false advertising on sandwiches.
  • NG
    Nicholas Gkionis
    Nov 20, 2025
    3.0
    I haven’t been here in years but I came back to see if it was still good. Unfortunately, it didn’t live up to the 5 stars this time. The roast beef melt was dry and lacked flavor. I aldo remember the bread being better. The sweet potato tater tots were lovely. The tomato bisque sucked. Not as good as I remember overall.

Frequently Asked Questions About Roast Sandwich House

What is the address of Roast Sandwich House?

Roast Sandwich House is located at 827 Walt Whitman Road, Melville, NY 11747, US.

What are the operating hours of Roast Sandwich House?

Roast Sandwich House is open Monday through Saturday from 8:00 AM to 8:00 PM, and Sunday from 10:00 AM to 5:00 PM.