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Dairy Queen Grill & Chill

3.4
(201 reviews)
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Business Details

1145 Montauk Highway, Mastic, NY
11950, United States
(631) 657-3891
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
1145 Montauk Highway, Mastic, NY
11950, United States

Hours

Reviews

3.4
201 reviews
5 stars
97
4 stars
20
3 stars
14
2 stars
1
1 star
69

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported slow service, long wait times, and frequent mistakes with orders.

Food Quality

While some customers enjoyed the food, there were complaints about cold items and incorrect orders.

Staff Friendliness

Some reviews highlighted friendly staff and good customer service, but others noted poor attitudes and lack of attention.

Cleanliness

The restaurant was often described as clean, but there were also mentions of unsanitary conditions and maintenance issues.

Management Concerns

Several reviews pointed to poor management and staffing issues, suggesting a need for better training and organization.
  • IO
    Israel Osorno
    Jan 26, 2026
    1.0
    Called to ask about a order i placed for pick up thru app and couldnt pick up since it was a snow storm and i guess they closed early so basically couldnt cancell order to get my money back and my coupon the person had no idea on how to get in touch with corporate or how to even refund or cancel order then i asked if she can just make the order to avoid having to deal with the logistics and she said thats too much and hung up
  • BB
    Bwn1157
    Nov 28, 2025
    5.0
    The ice cream was excellent.
  • GM
    Giavanna Marco
    Nov 16, 2025
    5.0
    Love my blizzards we get a few every week and they always make them soooo good.
  • LV
    Lenore Vanasco
    Oct 27, 2025
    3.0
    This dairy queen is sadly going to go out of business if they don't change something fast! The one in Medford is constantly busy. This one should be successful but it is poorly run and you cannot see it easily! I live in the area and have driven past it accidentally on numerous occasions because there is no sign, set back from the road, and has a row of bushes along the road. This is probably why they have such a small staff as well, because no one even notices that it's there. There is usually only 2 people working in the building, which makes everything take forever. I place pick up orders on the website and then often have to sit in the parking lot or stand inside for 5-10 minutes waiting for my food when I ordered 10 minutes prior to arriving. I stopped going through the drive-thru after an incident where the lights were on and the building was supposed to be open, but no one would respond at the drive thru. I love dairy queen and we visit the one in Medford often, but this one needs major changes if they want to succeed in this spot.
  • HH
    HowToBen
    Sep 10, 2025
    5.0
    Me and my British friends visited today, wasn’t able to get the name of the woman who spoke to us about not having a Dairy Queens where we’re from but she had long red hair! She was really friendly and nice and gave great customer service. Thank you for making our day
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the main menu specialties at Dairy Queen Grill & Chill in Mastic, NY?

The main specialties include Blizzard® Treats, Chicken Strip Basketball, Grillburger®, soft-serve ice cream cones, shakes & malts, and DQCakes.com ice cream cakes.

What are the opening hours of Dairy Queen Grill & Chill on weekdays?

From Monday to Wednesday, Dairy Queen is open from 11:00 AM to 10:00 PM, and on Thursday and Friday from 11:00 AM to 11:00 PM.

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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