Taco Bell

4.1
644 reviews
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Business Details

1602 State Highway 37, Massena, NY
13662, United States
(315) 769-0949
https://locations.tacobell.com/ny/massena/1602-state-highway-37.html
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About

Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian Restaurant
Find your nearby Taco Bell at 1602 State Highway 37 in Massena. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Taco Bell
1602 State Highway 37, Massena, NY
13662, United States

Hours

Reviews

4.1
644 reviews
5 stars
354
4 stars
140
3 stars
79
2 stars
25
1 star
46

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong modifications.

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and poor service.

Food Quality

Food quality was inconsistent, with some customers enjoying fresh and flavorful meals, while others complained about poor quality and skimping on ingredients.

Cleanliness

Several reviews highlighted the cleanliness of the location, noting it as a positive aspect of their experience.

Speed of Service

While some customers appreciated quick service, others experienced long wait times, particularly during busy hours.
  • SC
    Stephen Cassady
    Oct 1, 2025
    3.0
    So this is the second time in as many days that I went thru the drive thru and ordered my food including a large drink. Last time the drinks were not full. Today, all three of our drinks were not filled. Mine was an inch from the top of the cup. I think they just cap it before the fizz goes down. At least give a full cup. Taco Bell has raised their prices like everyone else. They shouldn’t short change their costumers in the process.
  • BG
    Brandon Gregg
    Aug 21, 2025
    4.0
    The food was quite good, but unfortunately, my drink was forgotten.
  • AT
    Angela Turney
    Aug 15, 2025
    1.0
    I don't like lettuce so I ask for no lettuce. I go to get replacement luxe boxes because of the lettuce being on my food and surprise surprise there was lettuce on the replacement food. Then has the audacity to make it seem like it's my fault there was lettuce on the food! Sadly I am done eating here.
  • BR
    Brent Rabideau
    Jul 27, 2025
    4.0
    The quality, both food and service, has been rather inconsistent lately.
  • CP
    Cassie Prentiss
    Jun 26, 2025
    5.0
    I am delighted to share my experience with this establishment. The food was impressively fresh and flavorful, which enhanced the dining experience. The service was incredibly quick, allowing me to enjoy my meal without a lengthy wait. Furthermore, the portions provided were generous, making it a satisfying meal. Overall, it was a delightful experience, and I would happily recommend it to others.
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Frequently Asked Questions About Taco Bell

What are the drive-through hours at Taco Bell in Massena?

The drive-through is open from 7:00 AM to 1:00 AM Monday through Thursday and Sunday, and from 7:00 AM to 2:00 AM on Fridays and Saturdays.

Where is the Taco Bell located in Massena?

It is located at 1602 State Highway 37, inside the St Lawrence Center Mall, Massena, NY 13662.