Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers generally praised the friendly and helpful staff, although some reported instances of rudeness and unprofessional behavior.
Food Consistency
The quality of food varied significantly; while some customers enjoyed fresh and tasty meals, others experienced issues with incorrect orders and poorly prepared items.
Cleanliness
The restaurant was frequently noted for its cleanliness, with many customers appreciating the well-maintained dining area and restrooms.
Speed of Service
Many reviews highlighted fast service, especially during busy times, although there were complaints about slow drive-thru service on occasion.
KB
Kevyn Bollinger
Dec 27, 2025
5.0
Great friendly staff. The dining area always feels nice and calm and the bathrooms are kept very clean.
JG
John Gagnon
Nov 18, 2025
4.0
Christmas music and tree already
MW
Madalynn Wilmoth
Sep 11, 2025
5.0
I enjoy both McDonald's in Massena but I think this is the one that delivers my door dash. They always get everything correct, my food comes in like maybe 10 minutes if that, it's always fresh. I get exactly what I order everytime. These employees need a raise!