Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customer experiences with service quality varied, with some praising friendly staff while others reported rude behavior and unprofessionalism.
Food Freshness
Many customers noted inconsistencies in food freshness, with some receiving fresh meals while others complained about stale or poorly prepared food.
Cleanliness
The restaurant was frequently described as clean and well-maintained, contributing positively to the dining experience.
Order Accuracy
There were multiple reports of incorrect orders, leading to frustration among customers who expected better accuracy.
Speed of Service
Customers generally appreciated the fast service, especially during busy times, although some noted delays during peak hours.
JG
John Gagnon
6 days ago
4.0
Christmas music and tree already
MW
Madalynn Wilmoth
Sep 11, 2025
5.0
I enjoy both McDonald's in Massena but I think this is the one that delivers my door dash. They always get everything correct, my food comes in like maybe 10 minutes if that, it's always fresh. I get exactly what I order everytime. These employees need a raise!