Brand Certified
Kinney Drugs
2.9(120 reviews)
Certified by Kinney Drugs • Mar 15, 2026
Business Details
300 Main St., Massena, NY
13662, United States
Certified by Kinney Drugs • Mar 15, 2026
(315) 764-0559
Certified by Kinney Drugs • Mar 15, 2026
https://kinneydrugs.com/locations/pharmacy/10/
Certified by Kinney Drugs • Mar 15, 2026
About
Certified by Kinney Drugs • Mar 15, 2026
Drug StoreGeneral StoreConvenience StorePrescription DrugsKinney Drugs
Kinney Drugs is a 100% employee-owned regional chain of full-service pharmacies and retail stores. Pharmacy services include all CDC-recommended immunizations for those 18+ as well as COVID-19 and flu for children, free prescription delivery, automatic refills, mobile app, online, and telephone refills, Snowbird program, veterinary prescriptions, medication flavoring, free medication disposal, and free Medicare Part D plan comparisons. Retail includes over-the-counter medications, personal care, over-the-counter hearing aids, beauty products, household and pet supplies, food and beverages, apparel, Lottery, and more. Most stores also offer blood pressure readings, photo services, Western Union, bill pay, and money orders. The company offers deals, points, and surprises for its tHRiVe Rewards loyalty program members. Founded in 1903 in Gouverneur, NY, Kinney Drugs now has nearly 100 locations across NY and VT.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Kinney Drugs • Mar 15, 2026
Hours
Certified by Kinney Drugs • Mar 15, 2026
Reviews
2.9
120 reviews
5 stars
43
4 stars
9
3 stars
12
2 stars
7
1 star
49
- ARAshley RadellDec 15, 20251.0Certainly! Here’s a revised version of your message: --- If I could give a negative star, I would. My boyfriend's medication is due today according to both the online system and the bottle, but the pharmacy claims he picked it up a week late. This means he has gone without his medication for a whole week, which is highly unlikely given his need for it. I do not recommend Kinney’s Pharmacy in Massena, New York. Unfortunately, they seem to have a monopoly in this area. This is not the first issue we've encountered; three years ago, a pharmacist insulted my boyfriend within earshot, not realizing we were listening. Their system shows that the medication was due on the 18th, which means his insurance would cover it today. However, they continue to argue with him and essentially accuse him of lying, despite me being there to confirm everything. It's frustrating, and we feel powerless in this situation. Moreover, the customer service has been incredibly unprofessional. One staff member was particularly arrogant over the phone, adding to the distress of this whole ordeal. And to top it off, it's not even a controlled substance! While their commercials portray them as helpful, my experience with this local store has been the opposite. I’ve heard numerous complaints from others in town with similar issues. If you have the option, I strongly recommend driving elsewhere for pharmacy needs. This experience reflects a serious lack of professionalism and care, which is disappointing. Having worked in the next town over pharmacy myself, I understand how things can go behind the counter, and I can confirm it's as bad as people say.
- MGMARSHA GRAYNov 5, 20255.0Their winter/christmas decorations are beautiful and unusual. I go every year to see what new designs they have.
- DMDarren McclureDec 29, 20205.0I like the layout. Lots of space and they have everything I want.
- RGRay GardnerDec 18, 20205.0Everybody knows Kenny's drugs.
- KLKevin laughtonDec 9, 20204.0Clean well stocked
Frequently Asked Questions About Kinney Drugs
How can I manage my prescriptions?
Sign up for an online account or download the Kinney Drugs mobile app to refill and track prescriptions, sign up for text notifications, and get medication reminders.
How can I schedule a vaccine appointment?
Schedule an appointment online by visiting https://kinneydrugs.com/locations/appointments/
How can I transfer my prescription to Kinney Drugs?
Transfer your prescription through the Kinney Drugs mobile app, by calling the pharmacy, or stop in and talk to a pharmacist. All you need is your current prescription bottle.
What are the main pharmacy services offered at Kinney Drugs in Massena?
Kinney Drugs offers prescription refills, free prescription delivery, immunizations including COVID-19 vaccines, pet prescriptions, Medicare Part D plan comparisons, and medication flavoring.
How can I refill or manage my prescriptions at Kinney Drugs?
You can sign up for an online account or download the Kinney Drugs mobile app to refill and track prescriptions, sign up for text notifications, and get medication reminders.
Does Kinney Drugs offer COVID-19 vaccinations and how can I schedule an appointment?
Yes, Kinney Drugs offers COVID-19 vaccinations. You can schedule an appointment online by visiting their vaccination scheduling page.
What are the hours of operation for Kinney Drugs in Massena?
Kinney Drugs is open Monday to Friday from 8 AM to 9 PM, Saturdays from 9 AM to 7 PM, and Sundays from 9 AM to 6 PM. For pharmacy-specific hours, visit their website.
What payment options are accepted at Kinney Drugs?
Kinney Drugs accepts American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Does Kinney Drugs provide services for people with disabilities?
Yes, Kinney Drugs features wheelchair accessible entrances, parking, seating, and restrooms, ensuring accessibility for all customers.
Can I get money transfer services near Kinney Drugs in Massena?
Yes, Western Union, a money transfer service, is located nearby and can assist you with money transfers when visiting Kinney Drugs.
Where can I find food and dining options near Kinney Drugs?
Nearby dining options include McDonald's for fast food burgers, Pizza Hut and Domino's Pizza for pizza, Subway for sandwiches, Kentucky Fried Chicken for chicken dishes, and Ponderosa Steakhouse for steak meals.
Are there other pharmacies close to Kinney Drugs in Massena?
Yes, Walgreens is a nearby pharmacy and convenience store you can visit if needed.
Where can I find postal and shipping services near Kinney Drugs?
You can access postal and shipping services at the UPS Access Point location nearby, which provides courier and delivery services.
Brand Certified Facts from Kinney Drugs
This information is certified by Kinney Drugs and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 15, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
- Official website