Dunkin'

3.8
192 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Massena, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
371 S. Main St, Massena, NY
13662, United States

Hours

Reviews

3.8
192 reviews
5 stars
85
4 stars
41
3 stars
28
2 stars
11
1 star
27
  • TK
    Therese King
    Dec 9, 2025
    1.0
    Honestly I just had such a rude experience. This cashiers name was janice, I went through the drive through and asked got asked if I had a mobile order I responded with no and started my order and I got cut off and told there were multiple people and needed to be patient, I honestly though they were ready for my order when they asked me if i had a mobile order. I ordered a dozen donuts asked them to be kid friendly whixh every other dunkin always made sure thwre wasnt any plain etc. I got told that they dont do that unkess im spacefic. I ordered and assorted and asked,if they could just have icing. I didnt get a single donut that was iced. My coffee tasted like shit and this dunkin sucks
  • JC
    J Colby
    Oct 5, 2025
    1.0
    10/5/25 - you ask for less ice and you get this. They said they can’t fill it up all the way. Guess what, Tim Hortons is up the road so I’ll be going there and telling all my friends about this in social media.
  • GM
    Gina Marlowe
    Sep 29, 2025
    3.0
    The donuts are always dry and stale. They don't have a lot of flavor but they sure do have a lot of sugar in them and all over them.
  • RA
    Rebecca Agen
    Sep 7, 2025
    4.0
    Always fast and efficient
  • KJ
    Kendra Johnson
    Sep 3, 2025
    1.0
    Went here today to order a Carmel latte asked to replace milk with creamer.which if you are going to run a legit coffee shop is called a breve. I have ordered it a million times at other DDs but I was told nope we can't do that ....OK then charge me extra nope we don't do that. Training needs to be done there.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Massena, NY?

Dunkin' in Massena, NY is open daily from 5:00 AM to 8:00 PM.

Does Dunkin' in Massena offer delivery services?

This Dunkin' location does not offer delivery services; however, you can order ahead for pickup.