Dairy Queen Grill & Chill

4.3
554 reviews

About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
85 Parker Ave, Massena, NY
13662-2212, United States

Hours

Reviews

4.3
554 reviews
5 stars
325
4 stars
139
3 stars
51
2 stars
20
1 star
19

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, particularly the ice cream and Blizzards, but there were complaints about the burgers being overcooked or not fresh.

Service Experience

While many reviews praised the friendly and quick service, there were notable instances of poor customer service and order inaccuracies.

Cleanliness

The establishment was often described as clean, although some reviews mentioned it being a bit dirty at times.

Pricing Concerns

Several customers felt that the prices were high for the portion sizes and quality of food, leading to mixed feelings about value.

Atmosphere

The lack of dine-in service was a common complaint, with customers expressing a desire for more dining options.
  • LA
    Lana Alexander
    Oct 12, 2025
    5.0
    Friendly staff, restaurant was clean inside and out, food was fresh, hot, and delicious. Had the Four chicken tenders w/fries, & toast and Mug root beer. A+ 😁
  • KB
    Ken Bleau
    Sep 18, 2025
    5.0
    Good food great ice-cream
  • BD
    Brian Dible
    Aug 27, 2025
    3.0
    I do love me my Dairy Queen marshmallow milkshakes. Dropped by this location while out road trip through New York. The milkshake was good, but lacked the normal amount of whipped cream. The girls working at this location seemed to be more interested in the slumber party they was having instead of taking my order.
  • RW
    Robert Wilson
    Aug 10, 2025
    5.0
    Love it
  • RJ
    Ronny James
    Jul 23, 2025
    5.0
    The ice cream never disappoints here. I always get onion rings and a small hot fudge sundae. I think the onion rings are now sliced too thin and double breaded. Shrinkflation?

Frequently Asked Questions About Dairy Queen Grill & Chill

What types of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature Blizzard® Treats, shakes, malts, Grillburgers®, Chicken Strip Baskets, and DQCakes.com ice cream cakes.

What are the operating hours at Dairy Queen Grill & Chill in Massena, NY?

The store is open daily from 10:30 AM to 9:00 PM.