Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- RestroomAvailable
- Welcomes familiesAvailable
- Kid friendlyAvailable
Location
Hours
Reviews
4.3
554 reviews
5 stars
325
4 stars
139
3 stars
51
2 stars
20
1 star
19
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, particularly the ice cream and Blizzards, but there were complaints about the burgers being overcooked or not fresh.
Service Experience
While many reviews praised the friendly and quick service, there were notable instances of poor customer service and order inaccuracies.
Cleanliness
The establishment was often described as clean, although some reviews mentioned it being a bit dirty at times.
Pricing Concerns
Several customers felt that the prices were high for the portion sizes and quality of food, leading to mixed feelings about value.
Atmosphere
The lack of dine-in service was a common complaint, with customers expressing a desire for more dining options.
- LALana AlexanderOct 12, 20255.0Friendly staff, restaurant was clean inside and out, food was fresh, hot, and delicious. Had the Four chicken tenders w/fries, & toast and Mug root beer. A+ 😁
- KBKen BleauSep 18, 20255.0Good food great ice-cream
- BDBrian DibleAug 27, 20253.0I do love me my Dairy Queen marshmallow milkshakes. Dropped by this location while out road trip through New York. The milkshake was good, but lacked the normal amount of whipped cream. The girls working at this location seemed to be more interested in the slumber party they was having instead of taking my order.
- RWRobert WilsonAug 10, 20255.0Love it
- RJRonny JamesJul 23, 20255.0The ice cream never disappoints here. I always get onion rings and a small hot fudge sundae. I think the onion rings are now sliced too thin and double breaded. Shrinkflation?
Frequently Asked Questions About Dairy Queen Grill & Chill
What types of food and treats does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature Blizzard® Treats, shakes, malts, Grillburgers®, Chicken Strip Baskets, and DQCakes.com ice cream cakes.
What are the operating hours at Dairy Queen Grill & Chill in Massena, NY?
The store is open daily from 10:30 AM to 9:00 PM.
Does Dairy Queen Grill & Chill provide any facilities for families and children?
Yes, the location is family-friendly and offers booster seats, high chairs, outdoor seating, and restroom facilities welcoming kids.
Can I use drive-thru at this Dairy Queen location?
Yes, this Dairy Queen Grill & Chill location features a drive-thru service for convenient ordering.
Is mobile ordering available at Dairy Queen Grill & Chill?
Yes, customers can use mobile ordering and rewards through the Dairy Queen app for exclusive deals.
Where is Dairy Queen Grill & Chill located in Massena?
It is located at 85 Parker Ave, Massena, NY 13662-2212, USA.
Are there nearby places I can visit when I come to Dairy Queen Grill & Chill?
Yes, nearby places include Northern Credit Union for banking, Frenchie's Selects for automotive needs, and Verizon stores for mobile and internet services.
What nearby retail stores are close to Dairy Queen Grill & Chill for additional shopping?
Nearby retail options include Walmart Massena, Big Lots, Dollar General, and ALDI USA grocery store.
Are there other food options near Dairy Queen Grill & Chill in Massena?
Yes, nearby food options include Subway sandwich shop and Pizza Hut restaurant, which are close by for more dining variety.
Can I find automotive or repair services near Dairy Queen Grill & Chill?
Yes, nearby services include AutoZone for automotive parts and repairs, as well as Walmart Auto Care Centers.