Order Accuracy
Many customers reported issues with incorrect orders and missing items, particularly with online and mobile orders.
Service Quality
Customer service experiences varied widely, with some praising staff while others reported rudeness and poor service.
Cleanliness
Several reviews highlighted cleanliness issues, including dirty tables and unsanitary conditions.
Food Quality
While some customers enjoyed the food, others noted a decline in quality and portion sizes, with complaints about overpriced items.
Atmosphere
The atmosphere was generally described as pleasant, but some customers experienced disturbances from noise and unmonitored children.