Tropical Smoothie Cafe

Reviews

• HH

  Henri Gerard (Henri)

  Aug 18, 2025
  5.0
  Great lifestyle movement at your fingertips! Do it and you will feel better👍
• SR

  Samantha Falco Rodriguez

  Jul 1, 2025
  2.0
  The food is pretty good but the customer service is terrible. Firstly it’s all kids, no adult management in sight so they’re just doing whatever they want. I have had 2 bad experiences there in a row less than a week apart from each other. Last week I order on the app for pick up and after 10-15 minutes I go in to get my food and it’s not on the shelf for pick up. I wait a bit longer for either someone to ask me what I was waiting for or to bring the food out. As I was waiting I could see a completed bag of food that looked like it could be my order. The girl making the food just let it sit there ignored while she worked around it. I finally got in line to talk to someone because I was being ignored while watching people who came in after me get their stuff. When I got to the front I said I’m here for pick up and pointed to the bag on the counter saying I think that’s mine. The girl asked my name then just glanced at the counter completely overlooking the full bag and told me it’s still being made please wait longer. I continue to wait while staring at the bag that is still being left alone. After another 10 minutes the girl finally checked the name on the bag I was staring at and realizes it is in fact mine. She says “sorry I thought you ordered a smoothie” I did not order a smoothie nor did I say that, she never asked my order she just said it as an excuse to justify blowing me off. I was late coming back to work because of this. Then today I order from there again and while I didn’t have to wait for my food when I got back to work to eat my lunch I discovered there was no dressing for my salad…how do you forget that? It’s kind of important for a salad. I recommend putting an actual adult in charge
• KL

  Kerrie Lanning

  May 27, 2025
  5.0
  I had to take a moment to rave about the amazing customer service I consistently receive from Sophia and Lauren at Tropical Smoothie in Massapequa Park. Every visit is a pleasure thanks to their warm and welcoming personalities. They greet you with genuine smiles and always make you feel right at home. Not only are they friendly, but they also know the menu inside and out, which makes ordering so much easier. Whether it's a busy rush or a quiet moment, they provide quick and efficient service. It’s rare to walk into a place and be excited to see someone behind the counter, but with Sophia and Lauren, I genuinely look forward to it. Their positivity and professionalism set the tone for a fantastic visit every single time. If you’re in the area, make sure to stop by, you'll leave with more than just a delicious smoothie, you'll leave with a smile!
• JG

  Julie Gonzalez

  Nov 24, 2021
  5.0
  Everything's always so good and the employees are always so nice

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