Dunkin'

4.2
338 reviews
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Business Details

9221 River Rd, Marcy, NY
13403, United States
(315) 736-2703
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Marcy, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
9221 River Rd, Marcy, NY
13403, United States

Hours

Reviews

4.2
338 reviews
5 stars
192
4 stars
87
3 stars
16
2 stars
12
1 star
31

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed, with some praising friendly and fast service while others report rudeness and mistakes with orders.

Order Accuracy

There are frequent complaints about incorrect orders, particularly with drinks and food items, leading to customer frustration.

Cleanliness

The location is generally reported as clean, contributing positively to the customer experience.

Coffee Quality

Coffee quality is inconsistent, with several customers expressing dissatisfaction with the taste and preparation of their drinks.
  • JD
    Joseph Domenech
    Dec 3, 2025
    5.0
    Fast service
  • JP
    Jeffery Perry
    Nov 20, 2025
    1.0
    We came in and ordered only 2 drinks and some loaded hash browns. They completely forgot our order for 20 minutes and we had to tell them 3 times about the missing items. Only one of the girls was actually trying to help us the rest were getting upset at us for the inconvenience.
  • AV
    Allie Vancourt
    Oct 30, 2025
    1.0
    Went here this morning after placing an online order. Went to the window where the worker yelled and said they didn’t have sourdough for my sandwich, fine, whatever. I then asked for them to just replace it with loaded hashbrowns they asked what kind i wanted (regular queso or chipotle) to which i clarified i wanted regular queso with extra queso and bacon so that maybe it would come close to the price of the sandwich i will not get refunded for. Instead, when i got to the window the lady was very rude and asked if i got some green drink i said no i had the pickup order, gave her my name and she still came back with the wrong drink. I told her again the name for the order and what it was she came back with the right drink and the other food in the bag. When i went to eat my loaded hashbrowns they had chipotle sauce AFTER MULTIPLE CLARIFICATIONS. very disappointed in the service and competence. Will never go to marcy dunkin again.
  • JA
    Jordan Anthony
    Sep 20, 2025
    2.0
    Blonde woman is throwing a temper tantrum at quarter after 4 this morning. Yelling, arms flailing, slamming doors/product, the works. Even get a side of attitude when you order. Breakfast AND a free show?
  • JC
    Jennifer Coon
    Aug 13, 2025
    5.0
    Always the best service no matter what time of day. Early morning visit averages 5 minutes in the drive thru. Afternoon pick me up visits are a delight as well. All the staff greet you with big smiles and genuine happiness. It's always so nice to visit. Great job all around.
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Frequently Asked Questions About Dunkin'

What are the operating hours of the Dunkin' location in Marcy, NY?

This Dunkin' location is open from 4:00 AM to 8:00 PM Monday through Saturday, and from 5:00 AM to 8:00 PM on Sundays.

Does Dunkin' Marcy have a drive-thru service?

Yes, the Dunkin' at 9221 River Rd in Marcy, NY offers a drive-thru service for customer convenience.