McDonald's

3.4
1365 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
519 Rte 67, Malta, NY
12020, United States

Hours

Reviews

3.4
1,365 reviews
5 stars
433
4 stars
276
3 stars
259
2 stars
142
1 star
255

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, particularly in the drive-thru, with long wait times often exceeding 30 minutes.

Order Accuracy

Many reviews highlighted issues with order accuracy, including missing items and incorrect orders, leading to customer frustration.

Staff Attitude

While some customers praised individual staff members for their friendliness, others reported negative interactions with employees, indicating inconsistency in service quality.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the bathrooms and dining area, contributing to a negative dining experience.

Food Quality

Customers expressed dissatisfaction with food quality, citing cold or stale items and incorrect portion sizes, which diminished their overall experience.
  • KF
    Kassie Ferradino
    1 day ago
    2.0
    My fiancé and I ordered food from here just today and for a drink, I ordered a large strawberry banana smoothie and I just noticed this disgusting fly in my drink!!🤮🤮🤮 I had to throw away it unfortunately. Thanks for ruining my hunger McDonalds!
  • JB
    Justin Bessette
    6 days ago
    1.0
    my fries were ice cold and they did not have my pie.
  • CC
    CJLD
    Nov 17, 2025
    1.0
    The drive thru person was an older woman and I go to the window to pay and I have to wait there for at least two minutes. Also had to repeat myself more than a few times. This is exactly why there should be a certain age limit to these kind of jobs
  • RJ
    Robert Jenkins
    Oct 27, 2025
    5.0
    It's not every time I come here that it gets 5 stars.I just took down a less than stellar review from one month ago.10/27/2025 at 1pm and the service at the drive through was stellar and my food was hot and fresh.Fair is fair 5 stars today.
  • JD
    Jessica Dolsen
    Oct 27, 2025
    1.0
    I ordered a large # 7, a happy meal and a double cheeseburger. Somehow they forgot my large fry and my straw. They weren't even busy.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Malta, NY?

McDonald's in Malta, NY is open from 6:00 AM to 11:00 PM Monday through Thursday and Sunday. On Friday and Saturday, it operates 24 hours.

What are the drive-thru hours for this McDonald's location?

The drive-thru is open from 5:00 AM to 1:00 AM Monday through Thursday and Sunday. It operates 24 hours on Friday and Saturday.