Dunkin'

3.9
611 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Malta, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
509 State Route 67, Malta, NY
12020, United States

Hours

Reviews

3.9
611 reviews
5 stars
305
4 stars
134
3 stars
64
2 stars
29
1 star
79

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 30 minutes for their orders.

Order Accuracy

There were numerous complaints about incorrect orders, including missing items and wrong food or drink preparations.

Staff Attitude

Feedback varied on staff demeanor; while some customers praised friendly service, others reported rudeness and unprofessional behavior from employees.

Food Quality

Several reviews mentioned issues with food quality, including cold or improperly cooked items, as well as concerns about cleanliness and hygiene.

Positive Experiences

Despite the negative feedback, some customers highlighted positive interactions with staff and enjoyed the food and drinks when orders were correct.
  • GG
    Gurinder Garcha
    Oct 25, 2025
    5.0
    Nice coffee at drive through
  • MS
    Maryanne Sangiacomo
    Oct 25, 2025
    1.0
    Do the employees here actually work? The place should be self serve.
  • NJ
    Nehemiah Jahn
    Oct 15, 2025
    1.0
    I got a hot chocolate, it tasted like water. It was barely filled 75% too. Horrible experience.
  • AR
    Anne Race
    Oct 4, 2025
    1.0
    If people thought this is the worst Dunkin Donuts for having to wait in line 20 to 30 minutes. the crew on Saturday am, 10/5/2025, surpassed the worst time. It increased to 1 hour! Totally incompetent!
  • SO
    Sahar Omar
    Sep 29, 2025
    1.0
    Got basically mashed potatoes after the longest wait of time on drive thru. Ordered on the app and came to a major backup on the line as per usual. Once o got my order and drove off I checked my order with coffee on the lid more then in the actual cup and a bunch of cold mashed potatoes at this point. Cheese not melted on my sandwich. Last time I came to pickup at the window and same thing,long line and wait where they gave my coffee I ordered for my office to get there with no milk no sugar and a box of donuts they completely forgot to give my until I reminded me, with nothing of what I ordered. They need to get it together while they take the peoples money and don’t seem to have anything in check.

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' in Malta, NY?

Dunkin' in Malta, NY is open every day from 5:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.