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Chipotle Mexican Grill

2.7
(34 reviews)

Business Details

4 Kelch Dr, Malta, NY
12020, United States
(518) 490-5742

About

Mexican RestaurantChipotle Mexican Grill
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
4 Kelch Dr, Malta, NY
12020, United States

Hours

Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM

Reviews

2.7
34 reviews
5 stars
9
4 stars
3
3 stars
2
2 stars
8
1 star
12
  • PH
    Petra Holden
    Apr 19, 2026
    4.0
    This Chipotle has a drive through, which I'm not so sure is a great idea. Good food, but weirdly slow considering there were 4 people working and no other customers in the store. We enjoyed the meals and we're happy we visited, but definitely expect that it will take longer than usual.
  • PB
    Phineas T. Bolognese
    Apr 18, 2026
    2.0
    Workers confused about drive thru pickup lane. Several cars in front of me were told to go around. Employees arguing inside. After waiting at window for several minutes, worker handed me the bag and said “sorry about this” When I got home I realized what he was sorry about, I ordered a bowl with all the fixins and got a real life slop bowl
  • DR
    Dean Redmond
    Apr 14, 2026
    5.0
    It was so beyond busy yet everyone working was getting the food out so quickly. It was amazing. Great job guys:)
  • II
    iMacOfDeath
    Mar 27, 2026
    4.0
    Growing pains. Any new locations have them, especially when the staff is undertrained and fresh faced. Yes, this is a single branch of the big Chipotle family, but like all families, just because they share a common ancestor doesn't mean they all went to med school. Case in point, this location feels like it graduated right from High School and jumped into an apprenticeship position at a black company. There's seven staff members inside, one is glued to the cash register, one is cemented in the drive-through window area, four are working the kitchen while yapping, and one, just one, is doing all the actual work on the line with the customers. I don't care what branch you are, the standard is two works on the line, at all times, because the poor sod working the line looks to be in high school still and is so unsure of how to fold a burrito they look like they might start crying when they mess up the tuck because five more people just came through the door and are all waiting on him. Whoever those clowns were in the back, one of them needs to man the line or get out. Even Moe's knows better! That said, the guy I got was fine, slow, but fine. I just feel for the guy, because I've been in the same position as him long ago, doing my best in one of the worst customer service style industries to grace this blue planet; fast food. So management, take a hint: Two on the line, at all time. Make that the motto. You can have it. Food-wise, it was good. I got a loaded Burrito with plenty of fixings, including the new Chicken al Pastor, and a large bag of chips and queso. All for just $22.79, and there wasn't even an option for me to tip. Hope they're paying these folks the right wages for that mindset. Burrito was nice and thick, a little messy given the inexperienced hands making it, but the flavor was still there. Their chips however need to tone down the salt, like, I found clumps of blood pressure raising rocks the size of a small pebble stuck to more than one of my chips. And the rest were so coated, I swear I could hear the water from the lake bed they harvested it from. So chill it with the salt my dudes. Queso was like any other Chipotle however, grainy, thick as guac, and only a hint of spice. One thing I will always say Moe's did better, their queso always slapped. So far everyone I talked to in my company like the fact we have a Chipotle in town now, but, the reviews and service I got here, speak volumes. A pretty mundane 3.5/5, but because I felt some kinship with the guy on the other side of the glass, we'll round up instead of down.
  • JH
    Justin Homburger
    Mar 27, 2026
    1.0
    I rarely leave reviews, especially negative ones. Ordered a large mobile order, they messed up 2 meals in the order, gave us a hard time when we brought them back. Wouldn’t remake one of them because it didn’t have the tiny sticker on the wrapper saying what it’s supposed to have in it. Judging by the other reviews this chipotle sucks and the manager should prob get these idiots in a room together and figure it out

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